Operational Manager

Description

Position Summary: We are seeking a professional with experience in the operational management of recreational and tourism venues to lead teams, coordinate daily operations, and ensure high service standards. Key Highlights: 1. Job continuity during the low season 2. Leadership position with operational autonomy 3. Dynamic environment in a reference recreational space We seek a professional with experience in the operational management of recreational and tourism venues, with a strong results orientation and commitment to customer service quality. You will be responsible for leading and coordinating work teams, as well as organizing and supervising daily operational activities. Full-time availability, commitment, responsibility, and a clear focus on delivering a positive, high-quality customer experience are required. We target professionals with academic training and experience in tourism, hospitality, administration, or service management. Position Objective: To comprehensively and operationally manage the establishment during the high season, ensuring smooth daily operations, high service standards, and effective team leadership. The position offers job continuity during the low season, performing duties within the organization. Main Responsibilities: Manage the establishment’s daily operations. Coordinate, organize, and supervise the work team. Maintain active on-site presence, leading the team on a day-to-day basis. Supervise customer service and resolve complaints or operational issues. Organize work shifts and monitor absenteeism and performance. Manage inventory, supplies, and operational resources. Ensure compliance with service, safety, and hygiene standards. Report overall operations and results to management. Required Profile: Proven experience in operational management or team leadership roles. Strong service orientation and problem-solving ability. Firm, approachable, and decisive leadership. Ability to work under pressure in high-demand contexts. Full-time availability during the high season. Benefits: Position with job continuity during the low season. Leadership position with a high degree of operational autonomy. Dynamic work environment in a reference recreational space. Employment conditions commensurate with the responsibilities of the position. -Requirements- Minimum education: University graduate 2 years of experience Age: 40 years or older Keywords: leader, supervisor, manager, director, chief, lead, supervision, regent, operative, operational