Job Summary: We are looking for an IT Operator to proactively monitor and resolve incidents, ensuring continuity of critical business services. Key Points: 1. Operation and monitoring of production services to ensure continuity 2. Proactive diagnosis and resolution of incidents affecting critical services 3. Dynamic environment focused on communications, servers, and e-banking Job Description: Would you like to join Voolkia and boost your career? We’re looking for your talent! We will be adding an **IT Operator** to our team, integrating into the **Service Operations and Monitoring Team**, with a focus on continuity of communications, server, and e-banking services. **Work Modality:** Hybrid (requires at least 2 days on-site) **Schedule:** Fridays, Saturdays, Sundays, and holidays from 07:00 to 15:00 hs. *(On-site attendance may vary depending on the number of holidays)* We seek a profile oriented toward **production service operations and monitoring**, capable of acting proactively in response to incidents and alarms impacting critical business services. ### **Main Responsibilities** * Perform proactive monitoring to ensure continuity of production services. * Diagnose and resolve incidents involving production services. * Respond promptly to alarms affecting critical services. * Track critical incidents, validating resolution with end users until the incident resolution cycle is closed. * Execute control routines and production processes. ### **Required Technologies and Knowledge** **Communications** * Basic TCP/IP protocol. * Networking fundamentals and network architecture (Routers, Switches, Hubs). * DNS concepts. * *Desirable:* Load balancer knowledge (Layer 4 / Layer 7). **Linux / Unix** * Command-line proficiency. * VI editor usage. * Shell script interpretation. * *Desirable:* Shell script programming. * *Desirable:* SUSE Linux knowledge. **Windows Server** * Basic Windows Server knowledge (functions, components, and services). * IIS: basic concepts of websites, application pools, and FTP. * Command-line proficiency. **Databases** * Basic database concepts. * *Desirable:* Basic SQL statements. ### **Required Competencies and Skills** * Proactivity and autonomy. * Strong oral and written communication skills. * Incident resolution capability. * Adaptability to change. * Commitment and responsibility. * Excellent end-user interaction. * Teamwork orientation. ### **What We Offer** * Discounts on IT Education, Open English, UAI, Universidad de Palermo, and UADE. * Voolkia University platform with free courses and tutorials. * Role-specific training programs. * Talks on current topics led by professionals. * Gifts for celebrations (birthdays, work anniversaries, graduations, etc.). * Extended parental leave. * Discounts on products and affiliated businesses. * Special plans with Movistar. * Referral Program bonus. * Banco Galicia: welcome package upon opening a payroll account. * Relocation days. At Voolkia, we work to achieve outstanding results, generating value and always delivering the best experience. Join our team!