At X\-28 Alarmas, we are looking for a Team Leader for our Central Cuidar. We are seeking a person willing to take on the challenges of a service focused on providing a positive customer experience in a proactive and dynamic way. The ideal candidate will stand out for being responsible, results-oriented, capable of working in a team, with active listening skills and strong interpersonal relationships. REQUIREMENTS Must have a secondary school analytical certificate in hand (mandatory). Minimum of 2 years of prior experience in leadership and management of monitoring teams and/or telephone customer service (mandatory). Residence in areas adjacent to Mataderos (desirable). JOB RESPONSIBILITIES Supervise and manage telephone advisors through monitoring, coaching, and feedback. **Achieve monthly team objectives:** Productivity, Quality, Attendance, etc. Transmit company values and organizational culture. Resolve incidents via incoming and outgoing calls during contingencies. Assist operators in handling and responding to all types of assigned tasks. Ensure proper and timely management of incidents. **Monitor online metrics:** productivity, conversion, engagement, TMO, ACW, Log in\-Log out, typifications, etc. Perform daily/weekly performance follow-up through online/offline call monitoring for each operator. Develop a personalized action plan for each operator based on identified improvement opportunities. Conduct monthly 1-on-1 meetings with operators, providing feedback on improvement areas, highlighting achievements and progress, offering better techniques, proposing action plans, fostering commitment to change, following up on the plan, and achieving desired results. Conduct individual or group workshops or actions to address improvement areas, teaching proper management practices. Proactively suggest actions to foster team engagement and achieve goals. Actively participate in the onboarding process of employees to build commitment and assimilate company culture. **Manage:** setting objectives, establishing task expectations, role playing, and providing feedback. WORK CONDITIONS **Schedule:** Full time, 3:00 PM to 11:00 PM (5 working days and 2 days off, one of which is on the weekend). On-site. **Location:** Mataderos, CABA. Indefinite-term contract. BENEFITS Birthday day off. Annual performance bonus. Extended leave and childcare reimbursements. Free vehicle alarm and monitoring service for the employee. Cellular line discount. Discounts at Sport Club. Opportunities for professional growth and development.