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Summary: This role involves close collaboration with project teams and internal departments to manage investigator payments, ensuring accurate fund setup and timely issue resolution. Highlights: 1. Collaborate with diverse teams to manage investigator payments. 2. Proactively participate in payment strategy planning for new studies. 3. Utilize expert MS Excel skills for financial analysis. **Key Accountabilities:** **Overall Accountabilities:** * Work closely with project teams and other internal departments, including but not limited to SSU/Site Contracts, Accounts Payable and Accounts Receivable / Billing. * Participate as a representative of the Investigator Payment team in study start\-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented. * Review and understand budget details within sponsor and site contracts to assist with fund setup requirements. * Create and review metrics on fund setup productivity and helpdesk inquiries and provide reporting to management team. * Assist with performing periodic quality control reviews on completed fund setup requests. * Assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation if applicable. * Assist with obtaining documentation required to complete funds setup requirements. * Provide support to the Investigator Payments and Analytical teams. * Provides supporting documentation to auditors as necessary. * Create reports for the Site Payment Services management team. **End to end management of Investigator Payments (if applicable):** * Keeps internal and external team members aware of site payment status and issues. * Assign and ensure closure of helpdesk issues for assigned portfolio Assist in the preparation of project status reports as needed. * Works with IFA and project team to ensure appropriate funding prior to administering payments. * Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies. * Troubleshooting system issues when presented. * Resolve payment discrepancies to ensure accurate processing of payments. * Provide payments reports for assigned projects to customers as requested. **Skills:** * Excellent interpersonal, verbal, and written communication skills. * Leadership skills that include the ability to work with a virtual team across locations and cultures. * Ability to make decisions and advise other staff even in ambiguous situations. * Ability to conduct root cause analysis in problem solving and process development. * Strong customer focus, ability to interact professionally. * Patient, Quality and Client focused approach to work. * Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. * Expert in using MS Excel for spreadsheet analysis. * Expert in using of MS Outlook, Teams, PowerPoint, and Word. * Analytical mind with strong attention to detail. * Commitment to high quality work and consistent performance. * Comfortable with working in a decentralized matrix environment and being a conversant team player. * Delivers standard/typical work deliverables without issues. **Knowledge and Experience****:** * Medidata Site Pay experience preferred but not required. * Oracle experience preferred but not required. * 5\+ years’ experience are preferred within a Clinical Research Organization; Business; Finance/ Accounting; or other comparable experience. **Education:** * High school diploma and 3\+ years relevant work experience required. * A bachelor’s degree in accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable within a CRO or service industry preferred. \#LI\-REMOTE
