**Excited to grow your career?** BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. **About the job:** **We are currently seeking an SSR Operational Support Analyst to join our team at Openpay (BBVA).** The selected candidate will be responsible for ensuring the proper functioning of payment solutions and e-commerce platform integrations, providing technical and operational support, and contributing to continuous process improvement. **Responsibilities** * Monitor the Openpay platform and identify operational deviations. * Resolve incidents and requests related to payment solutions and integrations. * Manage tickets and internal inquiries through ServiceNow, Jira, and WebCenter. * Perform testing and validation of new features and integrations. * Document procedures and technical solutions. * Collaborate on the implementation and configuration of integrations with e-commerce platforms (e.g., Tienda Nube, Coelsa, etc.). * Coordinate with technical and business teams to resolve issues and implement improvements. * Participate in payment solution projects and continuous improvement initiatives. * Rotational coverage for passive on-call shifts to ensure 24/7 availability. **Requirements** * 2–3 years of experience in operational support, incident analysis, and ticket management. * Knowledge of the payment methods ecosystem and e-commerce platforms. * Experience with tools: ServiceNow, Jira, WebCenter. * Familiarity with agile methodologies (Scrum, sprints). * Currently pursuing or completed studies in Administration, Systems, or related fields (mandatory). * Availability for passive on-call shifts and flexible working hours (including weekends). **What we offer?** **\-Join a prestigious fintech specializing in payment collection, with professional development opportunities.** \-Ongoing training in processes, tools, and customer service. \-Excellent work environment and corporate benefits. **Skills:** Operating System Support, Operations Support, Payment Operations, Payment Systems, PLM Integration