We are seeking 1 IT Services Manager with at least 3 years of experience leading teams, for a major financial institution located in Parque Patricios, CABA. **Responsibilities:** * Ensure effective and efficient operation of the team, focusing on service quality and guaranteeing compliance with agreed-upon service levels with the client. * Plan and control all activities comprising the service under your responsibility, being accountable to the client for them. * Manage human resources under your supervision, in close coordination with the HR Management team. * Maintain communication with users to understand their perception regarding the team’s support and service delivery. * Interact with the client’s service representatives, establishing a “partnership” relationship with them. * Monitor and report on support KPIs (SLA, resolution times, system availability). * Control and manage processes related to the department’s work methodology, human resources, report and metric preparation, and follow-up meetings with the client. * Manage the department’s budget. * Administer and maintain technological equipment: hardware, software, servers (Level 1/Level 2), networks, VPN, and telecommunications. * Manage technical teams and vendors, aligning technology with business objectives and ensuring availability of critical services for operations. * Actively participate in change management processes to ensure proper assessment of impacts on end users and implementation of appropriate mitigation actions. * Supervise and promote the use of best practices, continuously seeking improvements in customer satisfaction. **Requirements:** * At least 3 years of experience managing IT services. * Currently enrolled in or graduated from a Systems Engineering or related program. * Experience preparing service metrics reports. * Experience monitoring KPIs and SLAs to evaluate performance and identify improvement opportunities. **Work location:** Parque Patricios, CABA **Working hours:** Monday to Friday, 9:00 AM – 6:00 PM Employment type: Full-time Work arrangement: On-site