Operations Lead – Openpay

Description

Job Summary: We are seeking an Operations Lead at Openpay by BBVA to lead operational efficiency, transform operations, and scale the business model securely and profitably. Key Highlights: 1. You will lead teams and drive process transformation with a Business Process Excellence (BPE) mindset. 2. You will accelerate innovation with AI in operations to maximize productivity. 3. You will ensure operational scalability and risk management in payments. **Excited to grow your career?** BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. **About the job:** As the **Operations Lead at Openpay by BBVA**, you will be the driving force behind operational efficiency. We are not looking for just a process manager—we seek a strategist with a **Business Process Excellence (BPE)** vision capable of transforming operations. Your mission will be to scale our business model securely and profitably through automation, continuous optimization, and the strategic integration of Artificial Intelligence. **Key Challenges and Responsibilities** -------------------------------------- * **Strategic Leadership and Synergy:** You will lead the heads of *Fraud Prevention*, *Onboarding & Parameterization*, and *Operational Support*. Your oversight will span from customer onboarding to platform availability, with a cross-functional perspective covering Logistics and Customer Support to guarantee a unified *end-to-end* experience. * **Process Excellence (BPE):** Implement continuous improvement methodologies to diagnose bottlenecks and redesign workflows, eliminating friction across the entire merchant lifecycle. * **Operational Innovation and AI:** Lead the automation *roadmap*. You must identify use cases where AI (predictive models, generative AI for support or automated validations) maximizes productivity and reduces human error. * **Acquirer Scalability:** Ensure the operational infrastructure supports exponential growth in transaction volume (CP and CNP) while maintaining administrative efficiency. * **Risk and Fraud Management:** Oversee data-driven preventive control strategies, ensuring compliance with the financial ecosystem’s most stringent security standards. **What do we value in you?** -------------------------- * **Track Record:** Minimum 5 years of experience in operational leadership roles within Fintechs, Acquirers, or Banking, with demonstrable success in process transformation. * **Technology Mindset:** Solid experience in automation projects (RPA, No-code/Low-code) and applying AI tools in financial environments. * **BPE Experience:** Proficiency in optimization methodologies applied to digital services (Lean, Six Sigma or similar). * **Payments Ecosystem:** Technical understanding of card-present (CP) and card-not-present (CNP) payments, plus regulatory frameworks in Argentina and fraud prevention. * **Leadership of Leaders:** Proven ability to manage middle management and coordinate solutions across matrixed functions. **Key Competencies** ----------------------- * **Results orientation** in highly complex environments. * **Deep analytical capability** and KPI/OKR-driven management. * **Problem-solving** and calm management of critical incidents. * **Service orientation**, focused on quality and business continuity. **Skills:** AI Integration, Automation, Business, Business Management, Engines, Field Engineering Management, Managerial Problem-Solving, Operational Efficiency, Payment Services, People Management