**Company Description** We are much more than a global leader. We welcome you as you are and you can find a job with a brand that matches your personality. We support you to grow and learn every day, ensuring that work gives purpose to your life, so that, during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, each chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/ **Job Description** * Answer and manage calls * Provide clear and accurate information about services, schedules, and hotel areas * Properly register and forward guest requests, messages, and needs * Connect internal calls between departments and rooms. * Support special requests (wake-up calls, transfers, room service, emergencies, etc.). * Maintain a friendly, professional manner in line with standards * Collaborate with the front desk on general guest information * Record incidents and follow up on requests through the internal system. * Assist in lost and found processes, VIP request reports **Requirements** * Availability to work rotating shifts. * Communication skills and excellent interpersonal relationships. * Proactivity, empathy, and guest service orientation. * Basic knowledge of English or other languages (valued). * Experience with Hotel Operating Systems (desirable). * Reside in Campana or surrounding areas. **Additional Information** Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and around the world! * Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 21