**Company Description** We are much more than a global leader. We welcome you as you are and you can find a job with a brand that matches your personality. We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/ **Job Description** We are seeking a professional, customer-oriented Front Desk Supervisor to join our team at Hotel Sofitel Cardenales. As a Front Desk Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations within our front desk area. **Objectives:** * Customer service and incident resolution * Management of reservations, cancellations, and modifications. * Supervision of check-in and check-out processes. * Handling of billing, payments, and cash audits. * Supervision and coordination of the front desk team. * Ensuring compliance with the hotel's service standards. * Effective coordination and communication with other departments (housekeeping, maintenance, food and beverage, administration, etc.). * Monitoring available rooms, occupancy, and daily forecasts. * Ensuring proper use of PMS (Opera Cloud) and internal tools. * Handling and tracking guest complaints, comments, and special requests. * Daily reporting to management (occupancy, revenue, incidents, satisfaction metrics). **Requirements** * Flexible working hours, rotating shifts in the hospitality sector * Languages: English (additional languages are a plus). * Excellent verbal and written communication skills. * Organized, detail-oriented, and able to prioritize tasks. * Proficiency with hotel management systems (preferably Opera Cloud). * Familiarity with Microsoft Office tools. * Proactive individual with a strong service vocation and high guest orientation. * Professional appearance and attitude. * Ability to work under pressure and handle unexpected situations. * Leadership skills, capable of supervising and motivating teams. * Ability to resolve conflicts empathetically and efficiently. **Additional Information** Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and around the world! * Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 21