The Service Management Global Lead is responsible for leading the strategy, execution, and continuous improvement of global service management processes across their teams' regions (based in Argentina and India), including Change Management, Incident Management, and Problem Management. This role serves as the primary point of contact for other tower leaders and ensures effective communication between technical and business teams. Proven experience in IT service management, particularly in global environments. In-depth knowledge of ServiceNow and ITIL processes. Ability to lead meetings. Analytical skills to make informed decisions. Excellent English communication skills (oral and written).