Level 2 Support Technician

Description

Job Summary: We are seeking a technical support professional to resolve hardware, software, and network incidents, with experience in connectivity troubleshooting and ticket tracking. Key Highlights: 1. Technical incident resolution for hardware, software, and network 2. Connectivity issue diagnosis (LAN/WiFi) and remote support 3. Experience with ticketing systems and strong user communication Responsibilities: - Resolve end-user technical incidents (hardware, software, and network) - Diagnose connectivity issues (LAN/WiFi) - Provide remote support to users - Log and track tickets - Execute documented technical procedures - Appropriately escalate complex incidents Mandatory Requirements: - Technical support experience (minimum 1–2 years) - Solid knowledge of: - Windows 10/11 - Networking (TCP/IP, DNS, DHCP) - Diagnostic tools (ping, tracert, nslookup) - Ticketing systems (e.g., HESK, Zendesk, or similar) - Strong technical documentation skills - Effective communication with non-technical users Preferred Qualifications: - Basic knowledge of Active Directory - Experience with remote access tools (e.g., TeamViewer, Remote Desktop) - Google Workspace / MS 365: basic administration console - Corporate antivirus (any brand). -Requirements- Minimum Education: Tertiary 3 years of experience Languages: English Age: between 23 and 50 years Skills: Network administration, User support, Infrastructure support Driver's Licenses: A1, A2 Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, soporte