Summary: Manage business metrics, drive strategic projects, and build a culture of continuous improvement in Digital Document Services, supporting various business and global teams. Highlights: 1. Drive strategic projects and continuous improvement. 2. Manage business metrics and foster a strong team culture. 3. Interact with operations & technology teams to redesign processes. **JOB DESCRIPTION** As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operations \& technology teams within the organization to (re)design processes. **Job responsibilities** * Ability to proactively identify issues and co\-ordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time\-frame parameters. * Ability to deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules * Ability to resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc. * Ability to generate reports and scorecards, present them in operations calls, provide capacity and contingency planning. * Monitor Workflow and assist Team Leaders and the team for an equitable distribution of work and performance. * Have a control mindset and be alert to issues and risks that have impact on process or to the organization * Willing to work a flexible schedule to accommodate business needs **Required qualifications, capabilities and skills** * Minimum 7\-9 years’ experience in operations. * Thorough understanding of the legal language to interpret the documents provided and impact to the Firm * Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project * Familiarity with a global bank's process \& operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and systems knowledge. * Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach * Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals * Ability to deal with day\-to\-day issues as well as planning and executing projects / initiatives * Ability to know when a deep\-dive approach is appropriate with excellent attention to detail **Preferred qualifications, capabilities and skills** * Graduate or Post\-Graduate with 8\-12 years’ experience in operations * Ability to operate effectively in a dynamic environment with proven team management skills **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** J.P. Morgan’s Commercial \& Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial \& Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.