Technical Support Associate

Description

Job Summary: We are seeking a Technical Support Associate to provide Level 1 and Level 2 technical support to corporate users, resolve incidents, and ensure an excellent service experience. Key Highlights: 1. Level 1 and Level 2 technical support for corporate users 2. Incident resolution and corporate device management 3. Participation in technological improvement initiatives **Technical Support Associate** =============================== **About the Role** ---------------- We are seeking a **Technical Support Associate** to deliver Level 1 and Level 2 technical support to corporate users, contributing to business operational continuity and ensuring an excellent service experience. The position will play a key role in incident resolution, user support, corporate device management, and participation in technological improvement initiatives within a dynamic, high-volume environment. **Key Responsibilities** --------------------------------- * Manage and resolve Level 1 and Level 2 support incidents and requests. * Provide support for Microsoft 365, Entra ID (Azure AD), Intune, and Citrix. * Diagnose and resolve hardware, software, and connectivity issues. * Execute technical onboarding and offboarding processes for users. * Configure, update, and support corporate devices. * Manage tickets using ITSM tools, ensuring SLA compliance. * Maintain up-to-date IT asset inventory. * Document procedures, incidents, and solutions. * Collaborate with Infrastructure, Network, and Security teams. * Participate in technology upgrade and renewal projects. **Requirements (Mandatory)** ---------------------------- * 2–4 years of experience in Level 1 / Level 2 IT support. * Experience supporting end users in corporate environments. * Knowledge of: + Microsoft 365 + Entra ID (Azure AD) + Intune / Company Portal + Windows in corporate environments * Basic to intermediate networking knowledge (IP, DNS, connectivity). * Experience using ticketing tools. * Experience managing devices and IT inventory. * Intermediate English (reading, writing, and technical communication). ### **Desirable** * Experience with ServiceNow. * Knowledge of PowerShell. * Experience in hybrid environments (on-premise and cloud). * Knowledge of automation or AI tools applied to IT. **Competencies** ---------------- * Internal customer orientation. * Problem-solving and analytical thinking. * Task organization and prioritization. * Teamwork. * Adaptability and proactivity. * Ability to thrive in high-demand environments. **Work Modality** ------------------------ * Hybrid model: **4 days onsite and 1 remote**. * Availability to work Monday–Friday during **08:00–17:00 or 10:00–19:00**, as agreed. **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. **AI and Biometric Usage** Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.