Associate Technical Support Analyst

Description

Job Summary: As a Technical Support Analyst at Assurant, you will provide high-quality technical support to customers using internet-connected devices, diagnosing and resolving incidents. Key Highlights: 1. Diagnose and resolve technical issues on internet-connected devices 2. Provide multi-channel support with a focus on customer experience 3. Collaborate with teams to resolve complex cases and improve processes **Join Assurant as a Technical Support Analyst!** At Assurant, we help people protect what they value most. We are a global company with over 130 years of history, operating in 21 countries and included in the Fortune 500\ ranking. We partner with leading brands in retail, telecommunications, financial services, and more, delivering specialized protection solutions. **What will you do in this role?** As a **Technical Support Analyst**, you will be part of a dynamic team delivering high-quality technical support to customers using internet-connected devices. Your mission will be to diagnose and resolve technical incidents, ensuring an exceptional experience for every user. **Key Responsibilities:** * Diagnose and resolve technical issues on devices such as PCs, smartphones, tablets, Bluetooth speakers, thermostats, smart TVs, and more * Provide multi-channel support (phone, chat, email) with a focus on customer experience * Interact with remote diagnostic tools and support management systems * Document solutions and create technical content for the knowledge base * Collaborate with other teams to resolve complex cases and improve processes * Participate in training and continuous improvement initiatives **What we’re looking for:** * ✅ Advanced English (mandatory) * ✅ Completed secondary education (tertiary or university studies in progress preferred) * ✅ Experience in customer service and technical support (a plus) * ✅ Knowledge of PC, mobile device, and Smart Home technology support * ✅ Analytical ability, problem-solving skills, and excellent communication * ✅ Proficiency with computer tools, CRM, and technical support systems * ✅ **Availability to work 5 days per week, including weekends** **Work Schedule:** This role has **fixed shifts**, but the **workdays rotate every 3 or 4 months**. This means that although your assigned shift remains constant, your days off change in a planned manner to ensure all employees have the opportunity to enjoy weekend days off throughout the year. * When your assigned schedule includes weekend work, you will receive an **additional allowance**. * This allowance will be **removed** when your schedule rotates and you have weekends off. **What we offer:** A multicultural environment where you’ll practice English daily English class reimbursement \+ free access to Udemy Learning A birthday day off ️‍ ️ SportClub discount \+ partial reimbursement for your university studies Monthly home office expense coverage Pedidos Ya for energy boosts Hybrid work model (yes, you can work in slippers some days) Recognized as a Great Place to Work for over 10 years *At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.* For further information about Assurant, please visit our website: https://www.assurant.com/ **This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.** **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender\-placed insurance products, and other specialty products. **AI and Biometric Usage** Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI\-enabled technology, automated decision making, and biometric information. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.