### **Remote** ***E\-commerce******Support*** **Agent (*****AI Tools*****)** **Hours 8\-4pm EST US** Join a forward\-thinking *support* team working **remotely during US hours**. As an ***AI*****\-Assisted** ***Customer Support*** **Agent**, you’ll blend human judgment with *automation* to ensure accurate, friendly, and efficient responses for *e\-commerce* customers. **Key Responsibilities:** * Approve or refine *AI*\-generated replies * Handle order, shipping, and return\-related tickets * Flag unusual patterns or trends to internal teams **Requirements:** * 2\+ years in *customer support* (preferably *e\-commerce*) * Strong written English * Willingness to work weekends as part of your 5\-day *schedule*