**Prosegur is a global leader in the private security industry.** Through its five business lines—Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher, and Prosegur AVOS—it provides businesses, homes, and commercial establishments with reliable security based on the most advanced market solutions. With operations across five continents, Prosegur currently has a team of more than 160,000 employees. At Prosegur Alarms, we work with passion and commitment to protect what matters most. **We are a company certified as a Great Place to Work, reflecting our strong focus on people, professional development, and an inspiring work environment.** **Your challenges:** * **Retention:** Contacting customers regarding specific campaigns to improve their experience and reduce churn risk. * **Optimization:** Providing personalized solutions that strengthen customer relationships and increase satisfaction. * **Follow-up:** Conducting proactive follow-ups to ensure long-term loyalty and identify opportunities for improvement. **What we value:** * Experience in telephone customer contact (inbound and outbound calls). * Experience in customer retention, loyalty, and recovery. * Customer orientation. * Interpersonal skills. * Teamwork. * Proactivity and dynamism. * Completed secondary education. **Work location:** Julio A. Roca 4530, Florida Oeste, Vicente López. .