Monitoring Operator

Description

Job Summary: We are seeking a Monitoring Operator to process monitoring signals, resolve emergency and service events, and ensure high-quality customer service. Key Responsibilities: 1. Handle emergency and service events with customer empathy. 2. Meet service quality parameters during monitoring. 3. Interact with law enforcement and emergency services. We are **ADT Security Services**, currently looking for a **Monitoring Operator for the afternoon shift (4:00 PM to 11:00 PM)** within the **Monitoring Management** department for the Subscriber business. You will process assigned monitoring signals, applying specific procedures for each event type while maintaining the required quality standards at the monitoring center. Responsibilities * Resolve emergency, supervision, and service events using specific procedures for each signal type, while also providing empathetic and professional customer service and interacting with law enforcement or emergency services. You will also be responsible for efficiently managing time to ensure case resolutions are accurate, high-quality, and effective. * Meet service quality parameters including:\- Call duration\- Procedure quality\- Signal processing time\- Productivity\- Service quality. Competencies • Customer service orientation • Strong interpersonal skills • Organizational ability • Results-driven • Service quality and customer focus Requirements * Completed secondary education (MANDATORY) * Experience in customer service/call centers (MANDATORY) * Advanced Microsoft Office proficiency * Availability to work from 4:00 PM to 11:00 PM, including weekends. **Work Location:** Boulogne, Buenos Aires. **Work Schedule:** On-site 6x2 schedule (6 working days followed by 2 consecutive days off).