Job Description: **Senior AI Analyst Posting** C&S is seeking a Senior AI Analyst for a multinational company. About C&S: Hello! We are C&S, an IT company with 40 years of presence in the market. We specialize in software development, consulting, and talent outsourcing. We prioritize quality, innovation, transparency, and collaboration. We foster relationships based on trust and honesty, and value passion for technology. Responsibilities: * Create and test intents, entities, and conversation flows in Genesys Cloud / Dialogflow. * Monitor chatbot performance and continuously improve and adjust based on received feedback. * Ensure the chatbot is properly integrated with necessary backend systems and APIs. * Create and maintain clear documentation regarding the system, workflows, and implemented processes. * Collaborate with designers, developers, and other stakeholders to align project objectives. * Plan solution scalability to manage increasing interaction volumes. Mandatory Skills: * An AI Consultant must have experience developing virtual agents in Genesys Cloud or DialogFlow-CX. Their responsibility is to design and develop AI-based conversational solutions. * Understand natural language processing (NLP) concepts and how AI models work. * Ability to integrate external services via APIs and webhooks. * Knowledge of programming languages such as Python, depending on project requirements. * Ability to design conversation flows that are intuitive and satisfying for users. * Familiarity with agile methodologies. * Skills to analyze interaction data and improve the system based on user behavior. Assignment Duration: 6 months with possible extension Work Model: Hybrid, 3 remote days and 2 days on-site per week. Work Location (address): CABA Working Hours: 9-18 Benefits: * Salary reviews three times per year. * Free access to the UDEMY platform. * Discounts at academic institutions and language courses. * Fully free online training platform with international certification. * Hybrid and/or 100% remote positions. * Expense compensation bonus (internet/electricity). * Extended paternity leave provided. * Education bonus for employees with minor children. * Welcome kit. * Discount vouchers for dining, clothing, and academic courses with international certification. * Birthday day off plus gift. * Social security contribution redirection. * Reimbursement for daycare expenses. * Referral candidate bonus. * Provision of work equipment.