**Unilever is hiring for Customer Experience CPFR** =========================================================== **Function:** Customer Experience **Work Level:** 1C **Reports to:** Franco Scarselletta **Scope:** Local **Location:** Office Alf. Hipolito Bouchard. Buenos Aires, Argentina **Terms \& Conditions:** Full time. No relocation support available **ROLE PURPOSE** Optimize collaborative replenishment processes by aligning inventory availability, sales targets, and operational efficiency. **KEY RESPONSIBILITIES** **Leadership and Coordination:** * Lead weekly meetings with key customers and internal stakeholders. * Serve as the primary point of contact for customers on operational and strategic matters. * Lead logistics efficiency projects. * Data Analysis and Communication: * Monitor critical KPIs such as OSA, Fill Rate (FR), DOH, INSTOCK. * Monitor sales indicators and supply parameters. * Develop action plans in response to identified losses. * Communicate relevant inventory, availability, and point-of-sale trend changes to internal teams and customers. * Identify sell-in opportunities and generate purchase recommendations. **Strategic Management:** * Participate in designing data-driven solutions to improve the supply chain. * Effectively prioritize tasks using internal and external reports. **Cross-Functional Collaboration:** * Collaborate closely with Supply Chain, Sales, Categories, and other departments. * Represent the customer's voice within the organization. **Requirements:** * Advanced student or recent graduate in Engineering, International Trade, Logistics, Business Administration, or related fields. * Experience in Customer Service-related areas (desirable). * Intermediate level of English. * Advanced Excel, Power BI, PowerPoint. **Skills:** Analytical thinking, leadership attitude, adaptability to change, self-initiative, willingness to learn, and ability to work in a dynamic team. Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.