Job Summary: A collections firm is seeking a Planner with call center experience, preferably in collections, for recovery analysis, batch loading, and reporting. Key Points: 1. Minimum one year of experience in a similar position in a call center (collections) 2. Advanced Excel proficiency (mandatory) 3. Knowledge of call center metrics and real-time management Important: The collections firm will incorporate a Planner into its team. The candidate must have at least one year of experience in a similar position acquired in a call center (preferably in the collections area). The following experience and competencies are required: • Recovery analysis by portfolio and efficiency thereof • Batch loading on telephony platform – dialer setup • Online and post-completion batch tracking • Reporting on batch performance and management time • Knowledge of call center metrics • Real-time management • Advanced Excel proficiency (mandatory) . -Requirements- Minimum education: High school diploma 1 year of experience Keywords: planner, planificador, proyectista, callcenter, teleoperador, telefonista, telephonist, telefonico
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
