We are Evirtual, a service company with more than 20 years in the market, part of the PROEDUCA Group, leaders in private 100% online higher education throughout LATAM and Europe, established as an educational solution. We invite you to become part of our community in the Internal Customer Service Technician department. ***This is a maternity leave replacement, initially for 3 months, possibly extending up to 6 months.*** **Main Responsibilities** * Experience in call centers and customer service is highly valued. * Required knowledge * E-learning platforms. * Videoconferencing tools: Collaborate, Adobe Connect, Zoom, Teams * Web browsers: Internet Explorer, Chrome, Firefox. * Office 365 package. * Provide support to internal clients based on established procedures. * Virtual and telephone level 1 support. * Virtual campus support. **Relevant Competencies** * Organization and diligence. * Minimum education: Medium or Higher Vocational Training cycle. * Customer orientation. * Empathy. * Time management. * Agility and flexibility. * Excellent effective, formal, and assertive communication. * Technical skills for quick adaptation and proper use of various technical tools. **What do we offer?** * Growth opportunities * Positive work environment * Hybrid working model after 6 months * Study scholarships of up to 80% after 6 months within the PROEDUCA Group * Monday to Friday from 08:00 to 17:00 hours. * Salary according to commercial employee agreement 130/75 Specialized Assistant A. \#LI\-AG1