Case Manager

Description

Job Summary: We are seeking a professional to comprehensively manage the follow-up of pediatric patients undergoing growth hormone treatment, ensuring access to and continuity of care. Key Responsibilities: 1. Comprehensive management of pediatric patient follow-up 2. Ensuring access to and continuity of treatment 3. Interaction with families and social health insurance providers Konecta is a leading company in delivering digital customer management services and solutions. It employs over 120,000 professionals working across 30 languages in approximately 26 countries. Konecta offers end-to-end solutions covering the entire customer lifecycle, supported by an integrated, omnichannel, and digital offering designed to improve process efficiency and support service evolution—encompassing customer experience, process reengineering consulting, cutting-edge digital technologies, and customer operations (Front and Back Office), among others. Central to this process has been Konecta’s ability to respond to market evolution by strongly investing in technology, establishing multiple tech hubs focused on automation, robotic process automation, digital services, Big Data, and Artificial Intelligence. The company pursues a sustainable business growth model through the implementation of management practices grounded in profitability, quality, ethics, transparency, diversity, and equal opportunity, minimizing environmental impact and contributing to community development. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves over 500 clients, including leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce, and retail. · APPLY: Buenos Aires · We are looking for a professional whose primary mission is to comprehensively manage the follow-up of pediatric patients undergoing growth hormone treatment. Your role is to ensure access, authorization, and continuity of treatment, acting as a liaison between families and social health insurance providers to eliminate administrative barriers and guarantee therapeutic adherence. · YOUR MAIN CHALLENGES WILL BE: What will your challenges be? Proactively contact parents or legal guardians of new patients to initiate support during the treatment access process. Inform and guide them regarding documentation required for medication authorization. Assist in organizing and submitting case files to social health insurance providers and funding entities. Conduct continuous follow-up for each case until effective authorization is granted. Monitor case file status and manage complaints in cases of delays. Early identification of administrative or regulatory barriers hindering medication access. Interact with social health insurance providers and other stakeholders in the healthcare system to expedite processes. Escalate critical situations to management when required. Perform periodic follow-up of patients once medication has commenced. Verify treatment continuity and detect potential interruptions. Identify signs of low adherence and activate preventive actions. Provide emotional support and clear information to families facing doubts or difficulties. Record every interaction and case progress in the systems defined by the program. Maintain updated and organized information enabling full traceability for each patient. Prepare basic follow-up reports when requested by program coordination. · Requirements Advanced undergraduate student or graduate in Social Work. (Mandatory) Desirable experience in Patient Support Programs or case management in healthcare. Experience interacting with social health insurance providers and the healthcare system (desirable). Schedule: Full Time Work Mode: On-site Language: English A1 · Benefits: Health insurance benefits Immediate training Internal career growth opportunities Wellness Program: Discounts on meals, movies, clothing, home appliances, gyms, travel, and more. -Requirements- Minimum education: University degree years of experience Keywords: leader, supervisor, manager, director, chief, lead, leadership, head, regent