**Operations Manager** ====================== **Location:** Remote from Latin America **Schedule:** Full\-time contractor \| Must be available on the 1st of every month (including weekends/holidays) for billing **Compensation:** $2,000/month ### **About the Role** We are seeking a highly organized and proactive **Operations Manager** to oversee client billing, payroll, HR coordination, recruiting, and business development tasks. As a full\-time contractor, you will be responsible for managing critical day\-to\-day operations while partnering with leadership to ensure financial health, smooth team management, and client satisfaction. This is a hands\-on role that requires strong attention to detail, clear communication, and the ability to balance multiple priorities across finance, HR, and operations. ### **Key Responsibilities** #### **Client Billing \& Financial Operations** * **Monthly Invoicing \& Billing** + Complete billing on the **1st of every month** (including weekends and holidays). + Follow a 3\-step billing process unless a credit card is declined. + Manage declined credit cards: send notices, update the “Declined Credit Cards” document, and make collection calls if unresolved. + Work with leadership to resolve any questioned invoices in coordination with clients and the reception team. + Compile and send monthly financial reports (billed amounts, bank balances, and monthly needs) to leadership. * **Ongoing Financial Management** + Track payments and update records throughout the billing cycle. + Enter monthly expenses, taxes, and withdrawals into the P\&L. + Monitor cash flow with leadership to ensure sufficient payroll funds. + Issue checks to government agencies when needed. + Monitor postscan/mail for tax or compliance notices. #### #### **Client Relations \& Onboarding** * Act as the **first point of contact** for potential new clients — conduct personable and transparent introductory calls (approx. 1 hour). * Maintain accuracy on the **New Client Tracking Document** (billing info, reception form, contract status). * Guide clients through initial setup steps before handing off to the operations team. #### **HR, Payroll \& Employee Support** * Manage payroll processing in QuickBooks. * Respond to employee payroll and HR\-related questions. * Provide employment verifications, income documentation, and reports for employee needs (insurance, loans, etc.). * Address HR issues as they arise with discretion and professionalism. #### **Recruiting, Training \& Team Management** * Collaborate with leadership on **new receptionist hiring and placement**. * Source candidates through internal referrals and external platforms. * Manage recruitment cycle: resume review, interviews, candidate selection, hiring/firing calls, and onboarding. * Conduct **new hire orientations** and set up employees in payroll and QuickBooks time tracking. * Ensure smooth transition of training/setup to the operations team. #### **Business Development \& Marketing** * Participate in **marketing strategy calls** and assist with implementation. * Conduct cold calls for business development. * Support budget planning and strategy for future growth. ### **Qualifications** * Proven experience in **operations, finance, HR, or office management**. * Strong understanding of **billing cycles, payroll systems, and financial tracking**. * Experience with **QuickBooks** or similar platforms. * Exceptional communication and client\-facing skills. * Highly organized with strong problem\-solving skills. * Comfortable handling sensitive and confidential information. * Ability to balance administrative responsibilities with business growth initiatives. ### **What We Offer** * **Full\-time contractor position at $2,000/month**. * Flexibility while maintaining consistency in essential deadlines. * Opportunity to play a key role in a growing business. * Collaborative environment with strong leadership support.