Level 1 Technical Support Help Desk (Telephone) - Nuñez Area, CABA

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst with a service-oriented mindset and strong problem-solving skills to handle incidents, manage identities, and administer platforms. Key Highlights: 1. Telephone and remote Help Desk support for incident resolution. 2. Identity management (Create, Read, Update, Delete) and administration of platforms such as Salesforce. 3. Software and hardware support, and ticket management using tools like Jira. Level 1 Technical Support (Help Desk) · Linksolution S.R.L is looking for a Level 1 Technical Support Analyst to join our team. The ideal candidate is a professional with excellent customer service orientation, strong problem-solving ability in telephone/remote support, and experience managing user administration platforms. Main Responsibilities: · Help Desk Support: Receiving and resolving incidents/requests via telephone and remote channels. Identity Management (Create, Read, Update, Delete): Creating, disabling, and modifying end-user accounts across various systems. Platform Administration: Managing user accounts and permissions in Salesforce and Active Directory. Software and Hardware Support: Configuring email accounts (Outlook), network printers, and providing general support for Office 365 suite. Ticket Management: Documenting and tracking cases in tools such as Jira or similar. Reporting: Preparing operational reports and sector performance metrics. Profile Requirements Experience: Minimum 1–2 years in similar Help Desk or Technical Support roles. Technical Knowledge: Active Directory administration (mandatory). Administrative-level Salesforce proficiency (preferred). Familiarity with ticketing tools (Jira, ServiceNow, or similar). Solid knowledge of Office 365 and peripheral configuration. Soft Skills: Excellent diction, customer orientation, and organizational ability. Employment Conditions Competitive salary commensurate with the role. Individual Swiss Medical health insurance plan. Eligibility for Bonda benefits. Work Schedule: Monday to Friday, 09:00–18:00. Location: Nuñez, CABA (Hybrid).-Requirements- Minimum Education: Tertiary degree 2 years of experience Age: between 21 and 55 years Keywords: support, assistance, help, technologist, technician, tech, technology, technological, aid, desk, counter, exhibitor, call, call center, teleoperator, telephone operator, telephonist, telephone-based, area