Customer Support Agent

Description

Summary: Seeking a dedicated Customer Support Agent passionate about helping customers and solving problems with empathy and efficiency in a fast-paced remote environment for an international e-commerce company. Highlights: 1. Deliver exceptional customer experience across US and UK markets. 2. Solve problems with empathy and efficiency in a remote environment. 3. Join a growing international company making a real impact. **Customer Support Agent** -------------------------- **Salary:** $1,500–$1,800 USD/month (based on experience) **Schedule:** Monday–Friday \| 8:00 AM – 4:00 PM EST **Location:** Remote from LATAM **Employment Type:** Full\-time International Contractor #### **About the Opportunity** Latino Legends is hiring on behalf of a rapidly growing international e\-commerce company that serves customers across the United States, United Kingdom, Australia, Canada, and New Zealand. Known for its customer\-first approach and strong brand loyalty, the company is looking for a dedicated Customer Support Agent to help deliver an exceptional customer experience across US and UK markets. If you're passionate about helping customers, thrive in a fast\-paced remote environment, and enjoy solving problems with empathy and efficiency, we'd love to hear from you. #### **What You'll Do** * Respond to customer inquiries via email, live chat, and social media messaging with professionalism, empathy, and speed. * Assist customers with order updates, shipping questions, tracking, address changes, exchanges, and product recommendations. * Manage subscriptions, cancellations, refunds, and general billing inquiries. * Coordinate with third\-party logistics providers to resolve delivery issues and proactively communicate updates to customers. * Answer pre\-purchase product questions to help customers make informed buying decisions. * Maintain accurate ticket documentation, tagging, and resolution to support reporting and continuous improvement. * Deliver a consistently positive customer experience that reflects the company's brand values. #### **What We're Looking For** * 3–5\+ years of experience in customer support, preferably within e\-commerce or direct\-to\-consumer (DTC) businesses. * Experience using customer support platforms such as RichPanel, Gorgias, Zendesk, or similar. * Familiarity with Shopify or other e\-commerce platforms. * Strong organizational skills with the ability to manage a steady volume of customer inquiries. * Comfortable working independently in a remote, asynchronous environment. * Reliable internet connection and equipment. * Availability to work the scheduled US business hours. #### **What Makes You a Great Fit** * Friendly, patient, and professional communicator. * Strong sense of ownership and accountability. * Excellent problem\-solving skills with a proactive mindset. * Detail\-oriented and highly organized. * Self\-motivated, dependable, and comfortable working with minimal supervision. * Able to communicate naturally while adapting to a casual, customer\-focused brand voice. #### **Language Requirements** * Excellent written communication skills with the ability to communicate naturally with US and UK customers. **Tools You'll Use** -------------------- * RichPanel (or similar customer support platform) * Shopify * Subscription management platforms (such as Appstle) If you're looking to join a growing international company where your customer service skills will make a real impact, our client would love to meet you!