Job Summary: Customer Facing is the visible face of Supply Chain to the customer, responsible for ensuring proper supply and optimizing stock levels to maximize sales, working collaboratively with customers. Key Highlights: 1. Develop collaborative relationships with customer supply teams. 2. Analyze sales trends and stock levels to maximize sales. 3. Initiate projects to improve logistics processes and efficiencies. ABOUT THE ROLE * Customer Facing is the visible face of SCJ’s Supply Chain to the customer. It is responsible for ensuring proper customer supply at Distribution Centers (DCs) and stores, aiming to maintain optimal stock levels to maximize sales. To achieve this, it must work collaboratively with customers to efficiently integrate our supply chain with theirs, managing the end-to-end order process to ensure the best Customer Fill Rate (CFR) at the lowest possible cost. KEY RESPONSIBILITIES * Develop tracking scorecards for key customer supply metrics (e.g., In-Stock, Days on Hand [DOH], Sell-Out, CFR CV, Forecast Accuracy, Purchase Behavior, Delivery Frequency, Clustering, etc.). Analyze opportunities and develop improvement plans. * Analyze sales trends and optimal stock levels across different SKUs and stores to manage the customer’s supply system, focusing on achieving appropriate in-store stock levels to maximize sales. * Adjust the customer’s replenishment system parameters to ensure correct stock levels at the DC and stores—primarily through sales forecast management, safety stock minimums, display minimums, shelf stocking loads, lead time (LT) reviews, etc. * Build collaborative relationships with customer supply teams via periodic follow-up meetings to review scorecards, execute supply plans, track initiatives, etc. * Coordinate T2T (Team-to-Team) meetings with the customer, focused on logistics and Collaborative Planning, Forecasting, and Replenishment (CPFR), sharing results, aligning expectations, and building consensus between leadership teams of both companies. * Jointly visit customer distribution centers with the logistics team to identify and address operational opportunities that may arise during daily operations—such as on-time delivery, receiving delays, or delivery quality—in order to strengthen the customer relationship. * Co-develop and implement joint projects with the customer aimed at improving logistics processes specific to each customer’s operations, thereby generating cost efficiencies and savings. * Collaborate with commercial areas (Sales / Customer Marketing) to develop supply strategies for commercial activities, priorities, new product launches, pre-campaigns, seasons, etc. REQUIRED EXPERIENCE * Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, or related field. * Minimum of \+ 3 years of experience in Supply Chain and/or Commercial functions. * Proficiency in data analytics tools and Microsoft Office suite. * English language proficiency. * Personal mobility DESIRED EXPERIENCE AND COMPETENCIES * Excellent interpersonal skills with internal and external customers * Analytical ability to evaluate multiple variables. * Negotiation and influence skills * Proactivity and autonomy * Results orientation * Flexibility / Adaptability to change * Process/report automation REQUIREMENTS * *Full Time* * *Indefinite-term employment contract* * *Remote work once per week for eligible employees, starting from the third month of employment.* BENEFITS Join SC Johnson and become part of one of Latin America’s best workplaces with: Innovative, LEED-certified offices and manufacturing plants designed with open spaces to inspire creativity and equipped with the tools you need to enjoy your day-to-day work. Professional development opportunities to advance your career in a dynamic work environment where you can unleash your potential within a global leader in consumer goods. Additional days off to help you recharge. Access to a comprehensive benefits program focused on personal, family, and financial wellbeing—promoting balance between professional and personal life. ABOUT US SC JOHNSON is a fifth-generation family company built on a spirit of adventure and doing well by doing right. For over 130 years, we’ve led with purpose—to build top-quality brands like Raid®, Glade®, OFF®, Ziploc®, and more in nearly every country. Through these familiar names, we’re making a positive difference in the world around us. But we succeed only through the combined vitality and strength of our 13\.000 people—individuals we truly value and support in pursuing their personal and shared goals. **Inclusion \& Diversity** We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
Sofía González
Indeed · HR
Sofía González
Indeed · HR
