Monitoring Operator

Description

Position Summary: We are seeking a Monitoring Operator to process emergency, surveillance, and service signals while maintaining high quality standards and delivering excellent customer service. Key Responsibilities: 1. Resolve emergency and service events with attentiveness and excellent customer service. 2. Be efficient in case resolution, ensuring quality and effectiveness. 3. Meet service quality and productivity standards. We are **ADT Security Services**, currently seeking a **Monitoring Operator for the afternoon shift (4:00 PM to 11:00 PM)** within the **Monitoring Management** department for the Subscriber business. You will process assigned monitoring signals, applying specific procedures for each event type while maintaining the required quality standards at the monitoring center. Responsibilities * Resolve emergency, surveillance, and service events using specific procedures for each signal type, while also providing emotional support and excellent customer service, and interacting with law enforcement or emergency services. * Use time efficiently to ensure case resolutions are accurate, high-quality, and effective. * Meet service quality parameters outlined below: Call duration \- Procedure quality \- Signal processing time \- Productivity \- Service quality. Competencies • Customer service orientation • Strong interpersonal skills • Organization • Results-driven • Service quality and customer focus Requirements * Completed secondary education (MANDATORY) * Experience in customer service / call center (MANDATORY) * Advanced Microsoft Office proficiency * Availability to work from 4:00 PM to 11:00 PM, including weekends. **Work Location:** Boulogne, Buenos Aires. **Work Schedule:** On-site 6x2 rotation (6 working days followed by 2 consecutive days off)