Trainee - IT

Description

Job Summary: Tecpetrol is seeking an IT student for a Trainee position in Buenos Aires, providing daily operational support and collaborating in the management of digital solutions. Key Highlights: 1. Provide daily operational support for digital solutions in RTOC VPDC rooms 2. Collaborate in detecting and tracking operational information incidents 3. Promote continuous improvement initiatives and application monitoring **External position** . \\At Tecpetrol, we are looking for an IT student to join a Trainee \- IT position at our Buenos Aires offices.\\ \\ \\ \\Academic Background: \IT\ \\Main Responsibilities: \\ \ \Provide daily operational support for the digital solutions used in RTOC VPDC rooms.\ \Collaborate in detecting, logging, and tracking incidents affecting the visualization, loading, or real-time availability of operational information (e.g., drilling data applications, UTF dashboards, visualization tools, etc).\ \Assist with data loading and quality assurance to validate and publish operational information across various software platforms used by operations.\ \Support on-site and remote operations of the RTOC room, assisting in resolving issues related to applications, VDIs, workstations, and peripherals, and escalating complex incidents promptly to the RTOC IT team or internal/external vendors.\ \Responsible for incident and request tracking, including ticket registration and symptom documentation.\ \Identify and promote continuous improvement, observability, and monitoring of RTOC applications and services, supporting functional assessments, identification of critical workflows, and validation of information for building operational metrics and KPIs.\ \Support deployments, operational adjustments, or incremental improvements under supervision of the responsible IT team.\ \Perform operational documentation tasks, including basic instructions, support checklists, user guides, and lessons learned, contributing to standardization of RTOC Support Axis processes.\ \Interact daily with users from drilling operations (engineers, operators, and control room personnel).\ \ \ \ \\Join our team and advance your career at Tecpetrol!\\ **At Tecpetrol, we are looking for an IT student** to **join a Trainee \- IT position at our Buenos Aires offices.** **Academic Background:** IT **Main Responsibilities:** * Provide daily operational support for the digital solutions used in RTOC VPDC rooms. * Collaborate in detecting, logging, and tracking incidents affecting the visualization, loading, or real-time availability of operational information (e.g., drilling data applications, UTF dashboards, visualization tools, etc). * Assist with data loading and quality assurance to validate and publish operational information across various software platforms used by operations. * Support on-site and remote operations of the RTOC room, assisting in resolving issues related to applications, VDIs, workstations, and peripherals, and escalating complex incidents promptly to the RTOC IT team or internal/external vendors. * Responsible for incident and request tracking, including ticket registration and symptom documentation. * Identify and promote continuous improvement, observability, and monitoring of RTOC applications and services, supporting functional assessments, identification of critical workflows, and validation of information for building operational metrics and KPIs. * Support deployments, operational adjustments, or incremental improvements under supervision of the responsible IT team. * Perform operational documentation tasks, including basic instructions, support checklists, user guides, and lessons learned, contributing to standardization of RTOC Support Axis processes. * Interact daily with users from drilling operations (engineers, operators, and control room personnel). **Join our team and advance your career at Tecpetrol!**