### **Customer Support Specialist – AI Assisted** **Hours 8\-4pm EST US** **We’re looking for a reliable and detail\-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets foAI\-powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.** ### **Responsibilities** * Review and approve *AI*\-generated responses before resolving *customer* issues * Edit or write replies as needed to ensure accuracy and brand tone * Flag edge cases or trends for internal escalations * Handle 100–200 tickets per day depending on volume and complexity * Work within platforms like *Shopify* and other *e\-commerce* integrated tools ### **Requirements** * 2–3 years of experience in *customer support* (*eCommerce* preferred) * Excellent written English and attention to detail * Comfortable using and learning new *AI tools* * Bonus: experience with *Shopify*, DTC brands, or helpdesk tools like Gorgias and Richpanel * Must be available to work weekends (Saturday \& Sunday) and during US business hours