Job Description: We are Ecosistemas Global, a technology company that connects our clients with customized, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. What are we looking for? **A Junior Help Desk Analyst,** to join our team at one of our clients. **Work Location:** Ezeiza\- Buenos Aires **Work Mode:** Hybrid, from 7 to 16 hours **Job Requirements:** * Intermediate knowledge of MS Office / MS Windows / Printer configuration. * Basic networking knowledge (Wi-Fi connection / Recognition of network types). * Knowledge of incident and request management. * Basic ITIL knowledge. * Flexible working hours. **Responsibilities:** * Phone support * Email response * Diagnosis, categorization, and escalation of incidents and requests. * Follow-up on tasks and support immediate resolution, among other administrative duties. *We offer excellent benefits, growth opportunities, and will support you in your professional development.* At Ecosistemas Global, we believe diversity enriches our culture and perspectives, so we actively foster an inclusive environment where every individual, regardless of origin, gender, orientation, abilities, or beliefs, is not only welcome but essential to our success. We value and respect all voices, and we invite you to join our team, where inclusion is a fundamental pillar of our values.