### **Key Responsibilities: Senior Java Support Engineer – Hybrid, Mexico City** * Provide advanced Level 2 / Level 3 technical support for Java applications and middleware environments. * Analyze, diagnose, and resolve complex incidents, performance issues, and defects in Java-based systems. * Collaborate with cross-functional teams to identify, design, and deploy solutions that improve system stability and scalability. * Conduct root cause analysis on critical production incidents and implement preventive measures. * Develop scripts, automation tools, and documentation to optimize support processes. * Support deployment processes, including integration, regression, and user acceptance testing in hybrid environments (on-site and remote). * Participate in on-call rotations and scheduled maintenance windows to ensure high system availability. * Promote knowledge sharing and mentor junior engineers on Java best practices and problem-solving methodologies. ### **Requirements and Skills – Senior Java Support Engineer – Mexico City** * Minimum 4 years of experience providing support for Java/Java EE applications in enterprise environments. * Solid knowledge of Java frameworks such as Spring, Hibernate, JSP, Servlets, etc. * Experience with application servers (e.g., Tomcat, WebLogic, JBoss) and Linux/Unix environments. * Proficiency in troubleshooting using logs, monitoring tools, and debugging techniques. * Good understanding of relational databases (Oracle, SQL Server, MySQL) and writing SQL queries. * Familiarity with microservices, REST APIs, and integration with other backend systems. * Desired knowledge of containers (Docker, Kubernetes) and cloud environments (Azure, AWS, GCP). * Ability to clearly and concisely document technical issues and their resolutions. * Effective verbal and written communication skills in English (B1/B2 level or higher preferred) to collaborate with global stakeholders. * Autonomy, commitment, and adaptability within distributed and dynamic teams. * University degree in Computer Science, Engineering, Information Systems, or related technical fields (preferred). ### **Project Environment and Benefits – Hybrid Opportunity** * Initial 12-month contract with a high likelihood of extension. * Hybrid mode: remote work with occasional office attendance in Mexico City (typically 1–2 times per week). * Dynamic and diverse teams collaborating with international clients and internal stakeholders. * Working hours: Monday to Friday, 9:00 AM – 6:00 PM (local Mexico time). * Professional growth opportunities, impactful projects, and learning alongside experts in enterprise technical support. ### **How to Apply – Senior Java Support Engineer Position in Mexico City** Apply through our online portal and tell us about your experience supporting enterprise Java applications. Begin your application process by completing the initial interview at www.talentconnect.ai Are you ready to make a difference as a Senior Java Support Engineer, driving digital transformation within a dynamic and inclusive organization? We look forward to your application and welcome you to our growing team! Stay connected with us for future opportunities, updates, and news by following our LinkedIn page.