### **General Information** **Req \#** WD00093617 **Career Area:** Services **Country/Region:** Argentina **State:** Capital Federal **City:** CABA **Date:** Tuesday, January 13, 2026 **Working Time:** Full\-time **Additional Locations**: * Argentina \- Capital Federal \- CABA ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit **www.lenovo.com**, and read about the latest news via our **StoryHub**. ### **Description and Requirements** * Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers * Coordinate L1\.5 focals for their support in each of their contries * Participate in Quality team interlocks * Coordinate ASP/AWSP audits * Make use of key trainings to deploy with technicians \& agents together with Training focal (WW \& GEO) * Critical case follow\-up and progress communication * Evaluate and negotiate with customers/channels Action Plans * Problem replication and solution determination * Tip publishing and knowledger sharing to L1\.5 and ASP technical leaders * Escalation leader for L2/L3 cases as well as Critsit supervision **Additional Locations**: * Argentina \- Capital Federal \- CABA