Turnero Appointment Management System, Queue Management.

Description

SaaS (Online) appointment management system. THE PRICE CORRESPONDS TO THE TOTAL LICENSE VALUE. multi-turnos® is an innovative, flexible, and extremely easy-to-implement tool, which enables optimization of public service quality, achieving efficiency and comfort. APPLICATION In-branch appointment issuance: allows issuing service numbers in multiple ways; you will find the one most suitable for your needs. Solution for people management and service delivery. Orders and accelerates interaction between customers/users and staff assigned to each organizational department. APPOINTMENT ASSIGNMENT Appointments are assigned via a self-service dispenser (kiosk), where the customer/user selects the department requiring service through a touch screen displaying images and buttons specially designed to deliver necessary information. A ticket for the appointment is automatically printed. The issued appointment enters the waiting queue of the corresponding department. Appointment numbering per department is sequential and resets each time the date changes. The ticket is specifically designed for paper savings and fast thermal printing; the contained information includes: Company Logo [optional], Date and Time, Department Letter, Appointment Number, Department Name [optional], Average Service Time [optional], Average Waiting Time [optional], Welcome Message [optional], Advertising [optional]. Optionally, appointment assignment can be performed with assistance from a receptionist. INFORMATION AND CALLING LCD SCREENS Via LCD monitors and a rich, specially designed graphical interface, customers/users are shown appointment calls for service, indicating the counter to which they should proceed. While customers wait to see their ticket number displayed on screen, they may view multimedia advertising content, as well as a scrolling marquee displaying editable text. The application enables management of people flow across multiple waiting rooms using a single server; focusing management and marketing content according to the profile of people waiting in each room. APPOINTMENT SERVICE From the same computer at the service counter, staff simply click once to serve an appointment from the desired or enabled department. At each service counter, the screen displays the most recently called appointment for both the department and the counter itself. It is possible to define multi-department service counters; i.e., a single counter can serve one or more departments, enabling creation of multifunctional counters that can easily switch, at any given moment, between departments they serve and begin serving appointments for another department. CONFIGURATION AND CONTROL Security module: Grants certain users the ability to manage access capabilities