Summary: Join a mission-driven team as a Customer Success Specialist, coordinating customer communication, scheduling, and project workflows while contributing to email marketing efforts. Highlights: 1. Mission-driven business focused on improving lives 2. Key point of contact for customer communication 3. Valuing coachability, work ethic, and genuine care **About Everhome Mobility** Everhome Mobility is a small, mission\-driven business dedicated to improving the lives of individuals with mobility challenges. We provide and install home accessibility equipment — including stairlifts, grab bars, ramps, and mobility aids — empowering our customers to live safely and independently in their own homes. We're a tight\-knit team that takes our customers seriously. Every interaction we have is an opportunity to make a meaningful difference for someone navigating a real challenge. **Role Overview** We're growing and need a sharp, personable, and highly organized Customer Success Specialist to be the connective tissue between our customers and our operations. You'll be a key point of contact for inbound and outbound customer communication, help coordinate scheduling and project workflows, and contribute to our email marketing efforts. *This is a remote\-first role open to candidates based in South America. We value coachability, work ethic, and genuine care for customers above years of experience.* **What You'll Do** * Handle inbound and outbound customer calls with professionalism, empathy, and clarity * Schedule in\-home assessments, installations, and follow\-up visits, coordinating between customers and our field team * Track and manage customer projects from initial inquiry through installation and post\-sale follow\-up * Assist with email marketing campaigns — drafting content, maintaining lists, and reporting on performance * Maintain accurate records in our CRM and communicate updates across the team * Proactively follow up with leads and existing customers to drive sales and ensure satisfaction * Identify customer needs and recommend appropriate products or solutions * Escalate issues quickly and help resolve concerns in a way that preserves trust Job Types: Full\-time, Part\-time, Contract Work Location: Remote