Onsite Microcomputer Support

Description

Job Summary: We are seeking a professional for full-time onsite microcomputer support with experience in Office 365, hardware/software repair, networking, and Semi-Senior/Senior level expertise. Key Highlights: 1. Full-Time Onsite Microcomputer Support 2. Advanced knowledge of Office 365 3. Dynamic and proactive profile with strong communication skills Join Stefanini! At Stefanini, we are over 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! **Onsite Microcomputer Support \- Full Time!** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** Onsite microcomputer support, with intermediate/advanced knowledge of: * Office 365, * PC and peripheral hardware/software repair, * Basic networking/communications knowledge, * Semi\-Senior / Senior profile, * Soft Skills: dynamic, proactive attitude, strong communication, responsible, detail-oriented, adaptable to change, committed and motivated to learn. Working hours: Monday to Friday, 9 a.m. to 6 p.m. In-person mode. Required Candidate Profile The vendor must provide technicians with demonstrable experience in: * Level 1 and 2 Windows environment support (W10/W11\). * Proficiency with deployment tools (SCCM, Intune or similar). * Management of ITSM and inventory tools. * Communication skills for direct user support at the Bank. **Requirements and Qualifications** 1\. Service Objective Hiring of specialized technical support services to execute the technology obsolescence replacement plan and large-scale operating system migration (Windows 10 to Windows 11\), including preparation, configuration, logistics, and administrative asset registration. 2\. Technical Scope and Operational Capacity The vendor must guarantee a human and technical resource structure capable of processing an average of 40 devices per day, fulfilling the following stages: 2\.1\. Configuration Lab (Staging) * Image Installation: Deployment of the Operating System (Windows 11\) using the Bank’s institutional tools. * Base Configuration: Installation of corporate software, security agents, profile configuration, and domain join. * Quality Assurance (QA): Verification of peripheral functionality and connectivity prior to dispatch. 2\.2\. Dispatch Preparation and Logistics * Packaging: Safe transportation preparation of devices, including labeling with destination and associated ticket number. * Dispatch: Coordination with courier/logistics for delivery to locations defined by Banco Macro nationwide. 3\. Proximity Support and Migration (W11\) The service includes on-site support for users at central offices: * User Reception: Management of appointments and reception of user devices for Windows 10 to Windows 11\ reinstallation/upgrade. * Backup and Restore: Prior to delivering the device for Windows 11\ migration, the user must perform the corresponding backup; the company is exempt from data loss resulting from user negligence. * Delivery and "Early Life" Support: Assistance to the user during the first post-migration login to ensure operational readiness of their critical applications. 4\. Inventory and Control Management (Critical) The awardee shall be responsible for data integrity within the Bank’s internal inventory tool. * Movement Registration: Each addition, removal, or obsolescence-related replacement must be recorded in real time in the inventory tool. * Traceability: Documentation must link: Outgoing Device (Obsolete) \- Incoming Device (New) \- Assigned User. * Cross-Departmental Coordination: Coordination will be executed by a Bank representative. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, continuously learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!