Bilingual IT Systems Support Technician – Minimum 3 years of experience

Description

Job Summary: We are seeking a proactive IT Support Technician – Field Services professional with a strong service orientation to assist users and resolve IT infrastructure incidents in corporate environments. Key Highlights: 1. Infrastructure support and user assistance. 2. Resolution of hardware and software technical issues. 3. Independent and team-based work, with passion for technology. We are hiring an IT Support Technician – Field Services Do you have experience providing technical support in corporate environments? Are you comfortable resolving incidents, assisting users, and working both on-site and remotely? We are onboarding an IT Support Technician – Field Services to perform infrastructure support, user assistance, and technical support for computer and communication equipment. Main Responsibilities Diagnosis and resolution of hardware, software, and operating system incidents. Technical support for PCs, notebooks, printers, and peripherals. Installation, replacement, and basic repair of computer equipment, adhering to client warranty and security policies. Desktop support and PC break/fix tasks. Execution of on-site Smart Hands activities, following instructions from remote support teams or manufacturers. Assistance with peripheral and networking equipment: monitors, keyboards, printers, scanners, routers, switches, firewalls, racks, cabinets, and data panels. Resolution of basic connectivity and networking issues: TCP/IP, DNS, DHCP, VPN, and RDP. Ticket management and tracking. Interaction with users, technical contacts, clients, and management teams. Completion of tasks within defined timelines and according to established procedures. Requirements Previous experience of 2–3 years in IT technical support, infrastructure, or similar roles. Solid knowledge of: Windows and workplace support. Desktop, notebook, printer, and peripheral hardware. Antivirus and antimalware tools. Networking and connectivity fundamentals. Spoken English is mandatory, as the role may require telephone communication in English with help desks, vendors, or external technical teams during Smart Hands activities. Strong oral and written communication skills. Excellent interpersonal skills and customer orientation. Analytical ability, autonomy, and problem-solving capability. Availability to work in a hybrid mode: on-site and remote. Willingness to travel to various service locations as required by operations (personal transportation not required). Ability to handle or transport computer equipment. Desired Profile We seek a candidate who is: Proactive, responsible, and results-oriented. Service-minded with excellent user interaction skills. Capable of working autonomously while also following procedures and collaborating effectively in a team. Passionate about technology and delivering practical solutions.-Requirements- Minimum Education: High School 3 years of experience Languages: English Knowledge Areas: User support, IT, Help desk, Operating systems, Support, Customer support, Remote support, Technical support, Infrastructure support, Computer user support, Remote desktop support, Microsoft Office support, Network support, Systems support, Technical assistance Willingness to travel: Yes