Position Summary: We are seeking a Help Desk Operator to provide technical assistance and efficient solutions to users, ensuring clear communication and resolving system, hardware, and software issues. Key Responsibilities: 1. Resolve operating system and Office application issues 2. Remotely diagnose and resolve hardware and software problems 3. Maintain an up-to-date knowledge base with technical solutions We are a nationally based company that, for the past 10 years, has delivered IT and Field Services solutions to government, corporate, and residential customers. Our Mission is to contribute to building a more and better connected world through technology. We offer a broad and diverse portfolio of services tailored to all customer segments, with nationwide coverage and direct presence, complemented by a network of technology partners. We specialize in deploying fiber-optic, copper, and structured cabling networks; we perform network re-engineering and upgrades on existing infrastructure; and we handle end-to-end deployment of last-mile and internal client networks. We also provide network and microcomputer support and maintenance services. · We are seeking a highly skilled Help Desk Operator to deliver technical assistance and efficient solutions to users via various communication channels. · POSITION RESPONSIBILITIES -Guarantee clear and effective communication with users. -Document all reported incidents and follow up accordingly. -Resolve operating system and Office application issues. -Remotely diagnose and resolve hardware and software problems. -Maintain an up-to-date knowledge base containing technical solutions, troubleshooting guides, and best practices. · REQUIRED KNOWLEDGE: -Solid knowledge of Windows and Linux (Ubuntu) operating systems, Active Directory. -Desktop software knowledge: Office (all Windows versions), Visio, Project, SAP client, etc. -Knowledge of remote administration and technical support tools. -Minimum one year of prior experience in a similar IT support or help desk role. · OUR OFFERING -Prepaid medical coverage for you and your family. -Indefinite-term employment contract. -Working hours: Monday to Friday, 09:00–18:00 hrs; plus one Saturday per month, three hours scheduled within the 07:00–13:00 hrs time slot. -Workplace: On-site in Monte Grande, Greater Buenos Aires.-Requirements- Minimum education: Tertiary degree 1 year of experience Keywords: help, auxilio, mostrador, desk, expositor, exhibitor
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
