Technical support engineer in smart meter industry

Description

Summary: This full-time Technical Support Engineer role involves ensuring quality, reliability, maintenance, and project delivery for smart meters and related products in Argentina. Highlights: 1. Opportunity to work with smart meters & AMI systems 2. Focus on technical support, maintenance, and project delivery 3. Engage in product training and technical guidance for partners Job Title: Technical Support Engineer in Smart Meter Industry Hiring Organization: INHEMETER CO., LTD (www.inhemeter.com) Location \-Locality: Argentina Location \-Region: Capital city\-**Buenos** **Aires** Direct Report to: Technical Support Manager \& Project Manager Job Type: Full TimeSalary:20,000\-50,000 ARS per month Working Hours: Five\-day per week (8:30am\-17:30pm) Main products: Smart meters \& AMI systems, smart electricity distribution systems, photovoltaic storage systems and inverters etc. **Job Responsibilities:** This is a full\-time role for a Technical Support Engineer based on\-site in Argentina. This role is responsible for ensuring the quality, reliability, maintenance, after\-sales and tender documentation, project delivery, troubleshooting, production and operational continuity of company’s meters and related products. 1\. Coordinate with the head of technical support team to offer technical support services and conduct troubleshooting on site for the current projects and products. 2\. Maintenance of meter systems and devices, conduct regular audits of system performance and support scheduled maintenance activities. 3\. Be responsible for the clarification and communication about technical questions during the tender process. 4\. Be responsible for the daily production of the factory and the technical support. 5\. Conduct regular checks of product systems and ensure external tech tools used meet uptime and usability standards. 6\. Assist in performance monitoring of systems in real\-world field conditions. 7\. Responsible for after\-sales technical services, troubleshooting and product maintenance services and project delivery for company’s products in Argentina. 8\. Responsible for providing product technical training (including product knowledge explanation, product installation, and after\-sales maintenance services) and technical guidance to channel partners, distributors, agents, and their technical personnel. Other temporary tasks assigned by the tech head and Project Manager. **Job Requirements:** 1\. Bachelor’s degree or above in electrical engineering or computer science or related field, candidates who have worked in electricity system or equipment in tech depart are preferred. Candidates should be both fluent in English and Spanish. 2\. Knowledge of smart meters, electricity distribution systems and relevant products. 3\. At least 2 years of hands\-on experience in electrical technical support field. 4\. Proficiency in creating and executing manuals and test plans, identifying technical problems in a timely manner and be initiative to solve technical problems. 5\. Familiarity with technical and testing tools used in electricity field. 6\. Fluent in English (it is a plus if candidates are able to speak Chinese)and a good team player under the guidance of technical manager and project manager. 7\. Good analytical Excel/PPT/Word and advanced presentation skills. 8\. Be on time to work and abide by the company rules. Job Types: Full\-time, Contract Contract length: 12 months Pay: $20,000\.00 \- $50,000\.00 per month Work Location: In person