Claims Analyst

Description

Job Summary: The Claims Analyst will review claims documentation, perform QA analysis of AI tools, and ensure accuracy and SLA compliance, while caring for families during sensitive moments. Key Highlights: 1. Caring for families and individuals during sensitive moments 2. Ensuring the best possible experience and mitigating fraud 3. Being part of a team focused on productivity and quality Country Argentina Working Schedule Full\-Time Work Arrangement Hybrid Posted Date 09\-Mar\-2026 Job ID 15996 ### **Description and Requirements** *With over 150 years of history and presence in more than 40 countries, MetLife is leading the global transformation of the insurance industry. United by a purpose and diverse in our perspectives, we are a collaborative community of more than 40,000 employees worldwide, committed to building a safer future for all our key stakeholders: colleagues, customers, shareholders, and the communities we serve.* **The team you’ll join** You will join the claims analysis team, where productivity and analytical quality are essential to meeting agreed SLAs. The team is responsible for ensuring accuracy in reviewing received documents and making sound decisions regarding claims. **The opportunity** The Claims Analyst will be responsible for analyzing claims documentation received across MetLife’s various product lines—such as Individual Life, Group Life, and Lender Insurance—and performing QA analysis of AI tools. The professional must prioritize systemic analysis and evaluation, overseeing each case to its proper conclusion and ensuring adherence to SLAs established for each product. When analyzing a claim, we care for families and individuals during sensitive moments, guaranteeing the best possible experience and preventing any incorrect payments or fraud. **How you’ll help us build a future with confidence (key responsibilities)** * Execute QA analysis of assigned claims queue, concluding processes clearly and objectively. * Requires an analytical profile, knowledge of life insurance legislation, excellent writing skills, and strong interpersonal skills. * Identify and mitigate potential issues that may impact claim outcomes or resolution timelines, with focus on the customer and their end-to-end claims journey. * Complete analyses within agreed timeframes, ensuring adherence to defined SLAs and accurate claim determinations. **What you need to succeed (required qualifications)** * Knowledge of life insurance legislation. * Proficiency in Excel. * Familiarity with claims analysis rules. * Experience in life insurance claims analysis. * Ability to learn quickly. * Customer- and results-oriented mindset. * High productivity and quality in deliverables. **What could give you an edge (additional skills)** * Time organization. * Strong time management. * Effective oral and written communication. ***Join MetLife and discover all we can achieve together!*** **Benefits We Offer** Our benefits are designed to support your holistic well-being, with programs covering physical and mental health, financial wellness, and family support. We offer medical coverage for you and your family, discounts on home, auto, and pet insurance, as well as parental leave. We also provide premium gym membership for you and your immediate family, volunteer time off, university-specific discounts, flexible Fridays, connectivity reimbursement, and much more. **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and Fortune’s 2025 “100 Best Companies to Work For™” list globally, MetLife—through its subsidiaries and affiliates—is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by a purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact on Action, and Think Future—we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible—join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.