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Technical Service Leader

At PALFINGER, we have been elevating products to a new level for over 90 years, with a pioneering spirit and passion. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision every day. By working with us, you will find a dynamic work environment full of opportunities for personal and professional development. Join our team and start your career at PALFINGER. Currently, we are looking for a TECHNICAL SERVICE LEADER to work at our headquarters in RIO TERCERO, Córdoba, Argentina. **Responsibilities** --------------------- * Promote the improvement and application of organizational principles, values, and policies for managing their business unit. * Lead the area under their responsibility, ensuring expected results are achieved, setting priorities, monitoring outcomes, and promoting improvements in operational and administrative processes, ensuring product quality and operational efficiency. * Lead the employee team, assigning tasks according to appropriate qualifications, acting as a technical reference, and seeking solutions to highly complex problems. * Evaluate the performance of the team under their responsibility, providing guidance, training, development, and discipline, aiming to establish the best organizational climate. * Provide technical support and information for management control and operational indicators in their area, contributing to business planning and budgeting. * Ensure compliance with workplace safety procedures within their area of specialization. * Identify needs for supplies, adjustments, maintenance, and infrastructure within their area of responsibility, taking actions and requesting repairs or purchases. * Coordinate and/or participate in projects requiring high technical and specific knowledge, performing analyses, seeking improvements, and resolving existing demands. * Develop solutions involving new technologies or processes directly related to the final business activity and/or supporting the achievement of strategic results. * Lead the execution of tasks related to Technical Assistance, Warranty, and Training sectors, including: defining priorities, customer contact, task/activity allocation, team management. Provide necessary resources for process advancement and problem resolution in the sector. * Provide after-sales service in response to customer complaints and/or requests, analyzing the situation presented, defining required resources, and studying ways to implement solutions. * Assist customers when difficulties arise during equipment operation and/or maintenance, advising on appropriate actions to take. * Perform operational activities to resolve equipment operational issues, diagnosing problems and making necessary corrections. * Conduct technical handover of equipment, guiding operators on correct usage, answering questions, explaining operational specifics, among others. * Maintain constant contact with interfacing departments, collaborating with them to identify and resolve operational and technical difficulties. * Provide technical support to other company departments regarding equipment assembly, assisting in problem resolution, correcting assembly issues, and minimizing breakage and/or defect problems. * Suggest and/or adopt continuous improvements in work processes used by the department, aiming to maximize results and reduce costs. * Evaluate and manage the resolution of warranty-related issues, making all necessary decisions. * Manage and distribute team tasks, aligning development and training needs. **Competencies** ---------------- * Completed higher education preferably in Engineering or similar fields. * Preferably ongoing postgraduate studies. * 5 years of experience in service/technical assistance activities. * Advanced English proficiency preferred. * New employee integration. * SAP. * Computer skills. * Project management. * Consumer Protection Code. * Training in IT and/or procedures applicable to the role. * Customer service. * Technical assistance procedures. * Electronics and hydraulics. * CNH "B" and "D" driver's licenses. * Reading and interpretation of blueprints. * Resource management. **What We Offer** ----------------- * The opportunity to become part of the rapidly growing PALFINGER family. * Competitive compensation package. * A friendly and proactive work team. * Training. * Development. Are you interested in the position or do you have any questions? Do not hesitate to contact us. Quick application Apply with registration

RW82+M2 Río Tercero, Córdoba Province, Argentina