Summary: We are seeking a highly organized, data-driven Operations Analyst to oversee the end-to-end lifecycle of our inventory and fulfillment processes. Highlights: 1. Opportunity to grow with a fast-scaling DTC skincare brand 2. Collaborative, results-driven team culture 3. Process-oriented role focused on accuracy **Operations Specialist** Remote (LATAM) We are seeking a highly organized, data\-driven Operations Analyst to oversee the end\-to\-end lifecycle of our inventory and fulfillment processes. You will be the bridge between our sales channels (Amazon and Shopify), our 3PL partners (EcommOps), and our finance team. This is a role for a process\-oriented professional who thrives on accuracy—from auditing high\-risk fraud orders to ensuring our monthly inventory balance is penny\-perfect. **Key Duties \& Responsibilities** **1\. Inventory Management \& Demand Planning** * **Daily Stock Monitoring:** Conduct twice\-daily inventory audits (8 AM \& 3 PM CT) via 3PL sheets to ensure stock availability and forecast demand. * **Demand Planning \& POs:** Utilize Inventory Planner to draft Purchase Orders; coordinate with leadership for approval and manage the full PO lifecycle with vendors. * **Month\-End Reconciliation:** Maintain the Month\-End Inventory Balance and oversee COGS (P\&L) reporting to ensure financial accuracy. * **Inbound Logistics:** Create and manage Amazon FBA inbound shipments, coordinating with freight forwarders and ensuring 100% compliance with Amazon labeling/packaging standards. **2\. Fulfillment \& Order Coordination** * **Order Reconciliation:** Perform daily checks of "Unfulfilled Orders" in Shopify against 3PL reports; manually resolve mismatches and flag delays. * **3PL Task Management:** Manage the EO Task System to process cancellations, address edits, and ID/KYC requests efficiently. * **Redelivery \& RTS:** Lead the Redelivery Program for "Returned to Sender" (RTS) units—identifying opportunities to reship to the original customer or reassign stock to new orders to optimize inventory. **3\. Risk, Compliance \& Troubleshooting** * **Fraud Mitigation:** Review high\-risk orders (Tapjoy/Shopify Fraud) and make "Approve vs. Cancel" decisions based on SOP verification steps. * **Amazon Troubleshooting:** Resolve Seller Central compliance issues, stranded inventory, and suppressed listings through diligent case management. * **Claims \& Defectives:** Maintain the Compensation List for lost packages and track defective units to recover fulfillment costs from partners. **4\. Financial Ops \& Accounts Payable** * **AP Management:** Receive and verify supplier invoices against POs; process payments via Brex and maintain complete documentation. * **Shipping Cost Audits:** Monitor and record shipping rate fluctuations from logistics partners to ensure operational and financial planning alignment. **Qualifications** * 2\+ years of experience in e\-commerce operations, supply chain, or a similar analytical role. * Proficiency with Shopify, Amazon Seller Central, and inventory management tools. * Strong Excel/Google Sheets skills; comfort working with large data sets. * Detail\-oriented with excellent organizational and problem\-solving abilities. * Strong written and verbal communication skills in English (Spanish or Portuguese a plus). * Experience with 3PL coordination and fulfillment workflows preferred. * Self\-starter who thrives in a fast\-paced, remote\-first environment. **What We Offer** * Fully remote position open to candidates across Latin America. * Competitive compensation in USD. * Opportunity to grow with a fast\-scaling DTC skincare brand. * Collaborative, results\-driven team culture. **Apply here:** https://airtable.com/appNG08FBxxrUYgqn/pag8EIP3ZOYsOywGZ/form Job Type: Full\-time Pay: $250,000\.00 \- $280,000\.00 per month Work Location: In person