Technical Services and Support Advisor

Description

Job Summary: We are seeking a Technical Services and Support Advisor to apply management principles, ensure process integrity, resolve complex problems, and guide the After-Sales Network and colleagues through diagnostics, repairs, and technical assistance. Key Highlights: 1. Opportunity to join a rapidly growing family 2. Dynamic work environment full of professional development opportunities 3. Professional training and development 27.02.2026 At PALFINGER, we have spent over 90 years elevating products to new heights with a pioneering spirit and passion. As a global technology and engineering company, we are the world’s leading manufacturer and supplier of innovative crane and lifting solutions. Our success is built on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy daily to our vision. By joining us, you will find a dynamic work environment rich in personal and professional development opportunities. Join our team and launch your career at PALFINGER. ARE YOU TALENTED, AMBITIOUS, AND READY FOR A NEW CHALLENGE? We are currently seeking a Technical Services and Support Advisor to work at our branch in Río Tercero, Córdoba, Argentina. **Responsibilities** --------------------- * Apply organizational management principles, values, and policies within the scope of your activities. * Ensure the design and execution of processes by conducting analyses and resolving highly complex problems. * Continuously drive improvements to maintain up-to-date and competitive processes in accordance with established norms and standards, implementing corrections as necessary. * Guide the After-Sales Network and other colleagues under your responsibility, ensuring technical achievement of expected results by defining priorities, monitoring outcomes, and promoting operational process improvement. * Perform complex diagnostics—including computerized equipment systems (on-site or remotely)—covering hydraulic, electrical, and mechanical components, as well as carrying out required repairs. * Ensure execution of the sector’s production process, guaranteeing achievement of Service targets. * Provide technical support and information for management control and performance indicators within your area of expertise, covering both conventional technical assistance and warranty service support. * Advise on and support warranty-related processes and services, promoting and ensuring PALFINGER quality standards under your responsibility. * Guarantee compliance with warranty procedures across the After-Sales Network and internal colleagues via PALDESK and internal management software. * Prioritize technical advisory support to the After-Sales Network, and secondarily to customers and end users regarding equipment issues or failures—diagnosing faults and recommending preventive or corrective maintenance as needed. * Conduct technical visits to the After-Sales Network to advise on resolution of PALFINGER product issues or failures, and to identify future maintenance opportunities when required. * Schedule technical and operational training on PALFINGER products for the After-Sales Network and end users, both at the plant and at After-Sales Network workshops. * Perform tasks in PALDESK or SAP systems, including warranty verification, equipment service history, and other assigned duties. * Carry out continuous improvement activities within your sector. * Ensure compliance with occupational safety procedures within your sector. **Competencies** ---------------- * Completed secondary education and/or currently enrolled in higher technical education, preferably in Electronics, Electrotechnics, Industrial Automation, Electromechanics, or Mechatronics, with orientation toward Electro-Hydraulic Systems. * Demonstrable experience in technical fields with a focus on remote advisory or support roles for at least 3 years. * Intermediate English (non-exclusive). * Ability to read and interpret technical drawings. * Ability to read and interpret manuals and technical documents. * Knowledge in Mechanics or Hydraulics or Electricity or Mechatronics. * Customer service orientation. * Proficiency in Microsoft Office suite (Excel, Word, PowerPoint prioritized). * Experience with or knowledge of diagnostic software. **What We Offer** ----------------- * The opportunity to join the rapidly growing PALFINGER family. * A competitive compensation package. * A friendly and proactive team. * Training. * Development. Are you interested in this position or do you have any questions? Please don’t hesitate to contact us. ### **Gianella Masotti** HR Analyst Location ### **Río Tercero** *Andrés N. Bertotto S.A.I.C.* *Ruta 6 Km 5.5 , 5850 Río Tercero* *Argentina*Palfinger Río Tercero **Location benefits** --------------------- * Canteen * Childcare * Learning Opportunities * Employee discounts * Staff events * Company Doctor * Parking facilities