Summary: Manage day-to-day operations of luxury villas in Bali, ensuring operational excellence, consistent quality, staff supervision, and high guest satisfaction. Highlights: 1. Hands-on operational role with focus on quality control and problem-solving 2. Supervise staff and manage guest communication for a premium villa portfolio 3. High level of responsibility in a professional, structured environment **Villa Operations Manager – Luxury Villas (Local / WNI, Bali)** We manage a portfolio of **15 luxury villas** in **Canggu (3\) and Bingin (12\)**, ranging from an **ultra\-luxury flagship villa** to high\-quality 1\- and 2\-bedroom villas for couples, families and Gen\-Z travelers. Our focus is on **operational excellence**, **consistent quality**, **well\-maintained properties**, and **high guest satisfaction**. We operate with a **lean, professional structure** and clear standards. **The Role** As **Villa Operations Manager**, you are responsible for the **full day\-to\-day operations** of all villas. You ensure that villas, staff and suppliers perform according to high standards and that operational issues are solved quickly and professionally. This is a **hands\-on operational role** with a strong focus on **quality control, staff supervision and problem\-solving**. **Key Responsibilities** **Daily Operations \& Quality Control** * Oversee daily operations across all villas in Canggu and Bingin * Conduct regular quality inspections (cleanliness, maintenance, presentation) * Ensure consistent luxury standards across all villas * Immediately resolve operational issues and incidents **Staff Management** * Supervise and manage housekeeping, pool and garden teams * Recruit, onboard and train local staff * Assign daily tasks, monitor performance and address issues * Maintain discipline and professional working standards **Guest Experience \& Communication** * Handle guest communication via **WhatsApp, Airbnb and Booking.com** * Resolve guest complaints and service issues * Provide concierge services (transport, private chef, services) * Protect guest satisfaction and review scores **OTA \& Pricing** * Full operational management of **Airbnb and Booking.com**: * guest messaging * calendar management * pricing adjustments within guidelines * Handle booking changes, cancellations and issues **Maintenance \& Suppliers** * Coordinate preventive and corrective maintenance * Supervise pool, garden and technical maintenance * Liaise with suppliers and vendors * Request quotations and monitor costs **Health, Safety \& SOPs** * Ensure hygiene, safety and emergency procedures are followed * Implement and maintain Standard Operating Procedures (SOPs) **Cash \& Cost Control** * Monitor petty cash and operational expenses * Ensure transparent cost tracking * Prevent cash leakage and unauthorised commissions **Reporting** * Weekly operational updates to the owners * Monthly summaries covering: * quality * staff * maintenance * incidents and improvements **Requirements (Mandatory)** * **Indonesian nationality (WNI)** * **Minimum 5 years proven experience** in villa, hotel or hospitality operations * **Hands\-on experience with Airbnb and Booking.com (required) and Guesty** * Proven experience managing staff teams * Very strong eye for detail and quality control * Practical, reliable and problem\-solving mindset * Excellent English communication skills * Willing to work flexible hours when required * Based in Bali **What We Offer** * Competitive local salary based on experience, BPJS, bonus etc * Long\-term, stable employment * High level of responsibility and trust * Working with a premium villa portfolio * Professional, structured working environment **Interested?** Please send your **CV and short motivation and answers to the questions** via the link Only candidates with **relevant hospitality operations experience** will be contacted.