Job Summary: We are seeking a Senior Genesys Specialist to join our team, with solid experience in Genesys Cloud CX and integrations with Salesforce. Key Highlights: 1. Comprehensive professional development and career advancement plan with constant challenges. 2. Culture certified as GLOBAL TOP EMPLOYER. 3. Company recognized for its innovative DNA. Location Buenos Aires, Argentina Category Technical Engineering With +190,000 people across 50 countries, we help our clients achieve success and positively impact society through responsible innovation. From strategic consulting to cutting-edge technologies, we have surpassed 50 years delivering transformative experiences that reshape organizations, revolutionize industries, and contribute to building a better society for everyone. The diversity of our professional team enables us to leverage the strengths, skills, and perspectives of individuals from varied cultures, backgrounds, and career paths, delivering efficient and effective solutions. We invite you to join a company recognized for its innovative DNA, making a difference for our clients and for society. A culture certified as GLOBAL TOP EMPLOYER, where you can grow and evolve while being yourself. Learn more about NTT DATA and join an innovative company shaping the future: nttdata.com.ar At NTT DATA, we are looking for a Senior Genesys Specialist to join our team!! What do we need from you? * Proven, solid experience in Genesys Cloud CX. * Experience in integrations with Salesforce. * Knowledge of cloud platforms (AWS and/or GCP). * Knowledge of telephony, SIP, and VoIP. * Minimum 2–3 years’ experience configuring Service Cloud and call centers. * Specific experience with Connectors: + CTI (Client-Side): Configuration of Call Center Definitions, Single Sign-On (SSO), and handling of telephony events. + CX Cloud (Server-Side/Data): Familiarity with deep data integration, Work Engagement synchronization, and unified reporting. * Plus Skills: Knowledge of APEX (for customizing inbound logic) and Salesforce Flows. * Desired Competencies + Genesys Cloud Certified Professional (GCP) certification. + Salesforce Service Cloud Consultant certification. What do we offer you? * Comprehensive development plan and opportunities for professional growth with constant challenges. * Premium medical coverage for you and your family. * Home office expense reimbursement. * Campaigns offering significant discounts at restaurants and supermarkets. * Quality-of-life benefits: flexible hours, remote work. * Wellhub (network of gyms and holistic wellness services). * Educational discounts. * Subsidized digital platform for learning English.