Job Description: * The purpose of this role is to manage a team and provide direct support to client teams and their clients by delivering operational support across one or more end-to-end customer lifecycle elements—from onboarding through to offboarding—as well as coordinating campaigns, maintaining budgets, reporting, and auditing. * Job Description Actively engage and maintain relationships with the Director, Media and Client Operations Team Leaders, and key partners across all brands. Evaluate team performance in meeting client needs, including relevant metrics and service level agreements (SLAs), where applicable. Lead performance reporting and governance to support performance objectives and continuous improvement activities, thereby enhancing operational effectiveness for clients and businesses. Lead the implementation of a continuous improvement culture to achieve enhanced media client operations, in coordination with Media Operations and Performance Directors. Lead the Shared Services team in conducting root cause analysis and problem resolution activities. Manage campaign timelines and deliverables in coordination with internal and external partners to ensure appropriate materials are received and/or distributed correctly. Drive maximum financial control over media client operations. Manage the annual performance review and goal-setting process for direct reports. #LI-CA2 #LI-RR1 Location: Buenos Aires Brand: Carat Time Type: Full time Contract Type: Permanent