Position Summary: We are seeking an experienced, leadership-oriented, and discerning Monitoring Operator for our Operations Base to ensure the proper execution and control of operational information. Key Highlights: 1. Operational leadership and decision-making in dynamic contexts 2. Coordination of operational protocols and conflict resolution 3. Efficient communication with internal and external customers We are currently seeking a Monitoring Operator for our Operations Base to join our team. We seek a candidate with solid experience in monitoring within private security, operational leadership capability, and excellent judgment for decision-making in dynamic contexts. · Position Objective Serve as the operational liaison between the operator team and the Operations Base Manager, ensuring proper execution, quality control, and formalization of operational information. Guarantee efficient communication with internal and external customers, as well as appropriate incident resolution. Key Responsibilities Monitor the base team’s operations in real time. Validate, correct, and professionalize operational reports and summaries. Centralize and prioritize communication with internal and external customers. Act as the first escalation level for incidents. Coordinate the correct implementation of operational protocols. Intervene in resolving operational and communication-related conflicts. Ensure accurate event logging in systems (Softguard, Vigicontrol, or others). Provide operational support and collaborate in decision-making. Track incidents to closure. Report relevant updates to management. Support team training and continuous improvement. Mandatory Requirements Minimum 5 years’ experience in operations bases or monitoring (private security). Experience in team leadership or coordination. Advanced proficiency in Microsoft Excel and Word. Proficiency in monitoring systems (Softguard, Vigicontrol, or others). Excellent formal report writing and documentation skills. Availability for rotating shifts. Completed secondary education (with official transcript). High conflict-resolution ability and decision-making capacity. Preferred Requirements Direct customer interaction experience. Knowledge of security and emergency protocols. Experience in large-scale security companies. Education in security, logistics, or related fields. Residence in Capital Federal or nearby areas. Core Competencies Operational leadership Effective and assertive communication Analytical ability Conflict resolution Decision-making under pressure Operational organization and judgment Customer orientation Position Conditions Rotating 8-hour shifts: 06:00–14:00 14:00–22:00 22:00–06:00 Weekends: 12-hour shifts (06:00–18:00 / 18:00–06:00) Workload: 200 hours per month Work mode: 100% on-site Performance Indicators (KPIs) Report quality and formality First-level incident resolution rate Response time to conflicts Internal and external customer satisfaction Protocol compliance Reduction of operational errors If you meet the requirements and wish to join a dynamic and professional team, we look forward to your application!. -Requirements- Minimum education: Secondary 5 years of experience Age: 21–40 years Keywords: operator, operative, operator, monitor