Summary: As an entry-level Customer Care Representative, you'll be the first point of contact for users, resolving questions, troubleshooting issues, and ensuring a smooth customer experience. Highlights: 1. Opportunity to resolve questions and troubleshoot issues for users 2. Work closely with a Tech Support team to improve customer experience 3. Gain experience managing user requests in Zendesk As an entry\-level **Customer Care Representative**, you’ll be the first point of contact for our users. Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth. **Responsibilities:** * Managing web and app user requests in Zendesk; * Escalating user issues to the technical team; * Tagging user requests to gather analytics; * Ensuring response times are within our SLA; **What we’re looking for** * English: Upper\-Intermediate (B2\) or higher * Previous experience in Customer Support * Genuine interest in support \& problem\-solving * Daily experience using AI tools (ChatGPT, automation tools, etc.) * Excellent communication: polite, clear, customer\-friendly tone * Ability to structure your thoughts and write messages logically and respectfully **What we offer** * 2\-week training for candidates who successfully pass the recruitment process * After successful completion of the 2\-week training, we will make an offer **Schedule:** * Work hours: 8 hours a day, 40 working hours a week * Work days: on a rotational basis * **Shifts:** 24/7 operation; available shift options 10\-18 UTC and 00\-08 UTC * Breaks: 1 hour per shift Start date: asap Cooperation type: freelance