MOVE Your Business is proud to represent our client, a U.S.\-based benefits technology company that helps employers improve employee financial wellness through education and student loan benefits. Their platform supports tuition assistance, reimbursement, and student loan repayment programs while reducing administrative complexity for HR teams. They combine technology with guided support to help employers increase benefit utilization, retention, and long\-term workforce stability. On behalf of our client, we are seeking an Operations Specialist to support U.S.\-based education benefits programs. This role primarily focuses on claims\-style processing and documentation review, including tuition reimbursement and plan enrollment. The position also involves light, intermittent participant outreach during program launch periods. This is not a sales or call\-center role. Success in this position requires a high level of accuracy, strong documentation discipline, and strict adherence to established SOPs. Note: Please submit your resume in English so we can effectively assess your qualifications. **Benefits:** * Competitive salary * Strong support system * Health benefit ($30/month) * Training materials for upskilling are provided * Paid holiday leaves (depending on the holidays that the client observes) * Paid sick leave (sick leave convertible to cash if perfect attendance) * Paid planned leaves **Key Responsibilities:** * Benefits Processing (Primary) * Review and verify participant documentation (tuition invoices, proof of payment, enrollment records, grades). * Process reimbursement requests in accordance with established eligibility criteria. * Enter reimbursements correctly in U.S. systems, distinguishing taxable vs. non\-taxable. * Maintain clean case notes and audit trails. * Flag exceptions and escalate according to workflow documentation. * Participant Outreach \& Enrollment (Secondary) * Make light outbound calls to eligible participants who haven’t enrolled. * Handle inbound questions about enrollment steps and benefit basics. * Guide participants through enrollment and documentation using scripts. * Document all interactions in the case management system. * Escalate complex or policy questions to U.S. staff. * Ad\-Hoc Tasks * Support process improvements or documentation updates as needed. * Assist with special projects or reporting assigned by the U.S. operations staff. * Participate in training or cross\-functional activities when required. * Handle other operational tasks related to benefits programs as assigned. Note: Call volume is light but bursty around program launches. **Requirements \& Qualifications:** * 2\+ years of experience in U.S. healthcare claims processing, HR benefits administration, or financial services operations. * Prior experience supporting U.S. clients preferred. * Comfortable with rule\-based adjudication and documentation verification. * Strong attention to detail and commitment to accuracy. * Clear, professional spoken and written English communication; confident on the phone. * Ability to follow SOPs, scripts, and escalation workflows without independent policy interpretation. * Proficient with case management systems, spreadsheets, and basic office software. * Adaptable and capable of handling ad\-hoc tasks or special projects as assigned. * Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants. * Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country’s equivalent), is required before onboarding. **Operating Assumptions** * SOPs, scripts, and escalation paths are provided * Agent follows rules; no independent policy interpretation * QA is lightweight and sample\-based * No automatic expansion of hours or headcount without explicit approval **Working Hours:** Part\-Time (20 hours per week) Monday through Friday, 8:00 a.m. to 12:00 p.m. or 1:00 p.m. to 5:00 p.m. Eastern Time **Pay:** $350 \+ $30 Allowance per month **About Us:** **MOVE Your Business** is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long\-term opportunities for our team members. As a fast\-growing player in the outsourcing space, we’re committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us. Job Type: Part\-time Pay: $513,500\.00 per month Expected hours: 20 per week Application Question(s): * How many years of experience do you have in US Benefits Administration? * How many years of experience do you have in Outbound calling? * The monthly compensation for this position is $350 base salary plus a $30 allowance. Does this align with your expectations? Work Location: Remote