Level 1 Technical Support Help Desk (Phone-Based) - Nuñez Area, CABA

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst with a strong service orientation for phone-based/remote assistance and user management. Key Highlights: 1. Help Desk support and resolution of incidents/requests. 2. Identity management and platform administration (Salesforce, AD). 3. Software and hardware support, and ticket management (Jira). Level 1 Technical Support (Help Desk) · Linksolution S.R.L is looking for a Level 1 Technical Support Analyst to join our team. The ideal candidate is a professional with outstanding service orientation, strong problem-solving skills in phone-based/remote support, and experience managing user platforms. Main Responsibilities: · Help Desk Support: Receiving and resolving incidents/requests via phone and remote access. Identity Management (Create, Read, Update, Delete): Onboarding, offboarding, and modification of end users across various systems. Platform Administration: Managing accounts and permissions in Salesforce and Active Directory. Software and Hardware Support: Configuring email accounts (Outlook), network printers, and providing general support for Office 365 suite. Ticket Management: Documenting and tracking cases using tools such as Jira or similar. Reporting: Preparing operational reports and sector metrics. Candidate Requirements Experience: Minimum 1–2 years in similar Help Desk or Technical Support roles. Technical Skills: Active Directory administration (mandatory). Administrative-level Salesforce proficiency (preferred). Familiarity with ticketing tools (Jira, ServiceNow, or similar). Solid knowledge of Office 365 and peripheral configuration. Soft Skills: Excellent diction, customer orientation, and organizational ability. Employment Conditions Competitive salary commensurate with the role. Individual Swiss Medical health insurance plan. Bonda benefits program application. Working Days and Hours: Monday to Friday, 09:00–18:00. Location: Nuñez, CABA (Hybrid).-Requirements- Minimum Education: Tertiary degree 2 years of experience Age: Between 21 and 55 years Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, assistance, help, assistance, counter, desk, display, exhibitor, call, callcenter, teleoperator, telephone operator, telephonist, telephone, area