**Who are we, and why will you be excited to join Clientify?** At Clientify, we help thousands of companies transform their growth. We are a rapidly expanding SaaS company driven by innovation and an unwavering obsession with our customers’ success. **If you’re passionate about…** * Becoming your customer’s dedicated Success Manager—not just a vendor. * Integrating marketing and sales strategy with technology to deliver tangible results. * Working autonomously, taking initiative, and directly impacting customer retention and business growth. * Mastering a platform and translating its features into real, measurable value. **…then keep reading. This is your place.** **What does this role involve?** We’re looking for a Customer Success Manager who will become our clients’ strategic partner at Clientify. Your mission will be to guide them in using the platform, ensure they fully leverage its capabilities, and support them in achieving their marketing, sales, or communications goals. **What responsibilities will you have?** * Accompany the customer throughout their entire lifecycle at Clientify—from onboarding through to retention. * Conduct proactive follow-ups, identify improvement opportunities, and implement actions that drive customer success. * Resolve functional and strategic questions about the platform—both during one-on-one sessions and in daily communications. * Detect early warning signs of risk or underutilization, and develop action plans to improve adoption and satisfaction. You’ll serve as their trusted point of contact—helping them overcome obstacles, seize opportunities, and improve outcomes with Clientify. * Collaborate with support and sales teams, sharing feedback and ensuring a seamless, end-to-end customer experience. * Develop deep expertise in Clientify—including its solutions and new updates—to translate them into real value for customers. **What skills do you need to master?** Before assuming your client portfolio, you’ll undergo a training and onboarding period to familiarize yourself with the platform, internal processes, and most common customer inquiries. As a Customer Success Manager, you’ll need: * Knowledge of digital marketing and automation (required). * Familiarity with CRM and office productivity tools (required). * Analytical ability to identify problems and propose practical solutions. * Skill in managing long-term relationships, building trust, and maintaining open, effective communication. * Results orientation and a mindset of continuous improvement. * Proactivity and autonomy in managing customer relationships. * Empathetic and assertive communication—both with customers and internal teams. **Bonus points if you also have:** * Prior experience as a Customer Success Manager or Account Manager in SaaS or digital marketing environments. * Experience using Clientify or similar platforms (e.g., HubSpot, ActiveCampaign, RD Station, Zoho, Mailchimp, etc.). * Ability to deliver trainings or webinars. * Ability to work independently. * Experience analyzing customer usage and retention data. **What do we offer?** * 100% remote work * A culture focused on growth and professional development * A dynamic SaaS environment: We’re a tech company with an agile, flexible, multicultural, and collaborative atmosphere. **Is now your moment?** If you believe this role is right for you—and you want to make a real impact on our customers’ success—**we want to meet you!** **Apply now via this job posting, or send your CV directly to recursos.humanos@clientify.com** Employment type: Full-time Work location: Remote